Apply Now: ABSA Admin Clerk – Wills Control Centre

ABSA Bank invites qualified candidates to apply for the Admin Clerk position at the Wills Control Centre. This is a fantastic opportunity to join one of South Africa’s leading banks and be part of a team that ensures smooth operations in the management of Wills and deceased estates. The closing date for applications is 23 October 2025, so interested candidates should apply immediately.

About ABSA

With over 100 years of history, ABSA is proudly African, combining local expertise with regional and international experience. Working at ABSA means becoming part of a dynamic environment where you can grow your career, develop skills, and contribute to a bank that is shaping the future of financial services in Africa. ABSA is committed to diversity, inclusion, and creating opportunities for its employees to thrive.

Role Overview

As an Admin Clerk at the Wills Control Centre, you will be responsible for supporting the bank’s fiduciary services by handling Wills, deceased estates, and related administrative tasks. This role ensures compliance with all regulatory requirements, internal policies, and risk management standards while delivering excellent service to clients and colleagues.

You will work closely with the Wills Control Centre team, interacting with clients, the Masters Office, attorneys, and other stakeholders to ensure accurate processing and safekeeping of Wills.

Key Responsibilities

Data Capturing:

• Receive new and revised Wills from clients or DSV and accurately record them in the Wills Filling System.
• Update existing customer records or create new ones based on received Wills.
• Process written cancellation requests and update records in the system.
• Handle notifications of deceased estates or Will cancellations from the National Deceased Estates Department or Government Gazette.
• Transfer old customer records from the Magic database to the new Wills Filling System.
• Perform identity checks and combine customer records if multiple Wills exist for the same client.

Preparation of Letters:

• Draft standard letters confirming Will cancellations to clients.
• Send emails or SMS messages to request additional information when necessary, for example, if a Joint Will requires signatures from both parties.
• Prepare letters for Absa Trust – Deceased Estate Branches, forwarding original Wills to report deceased estates to the Master of the High Court.
• Report deceased estates to the Master of the High Court, attaching original Wills when a more recent copy exists.

Customer Service:

• Handle queries received through the Wills Safe Custody helpline professionally and efficiently.
• Interact with attorneys and the Masters Office to confirm original Will dates and determine executor responsibilities.

Compliance and Legislative Requirements:

• Complete all mandatory compliance and legislation training within required timeframes.
• Maintain up-to-date knowledge of the Wills Act through self-study.
• Adhere strictly to risk, compliance, and security policies, including Environmental Health and Safety, Information Security, Records Management, Money Laundering, and Sanctions.

Qualifications and Experience

• Education: Grade 12 or equivalent NQF qualification.
• Experience: At least 1 year in an administrative role; experience in fiduciary services is preferred.
• Higher Education Advantage: Bachelor’s Degree or Advanced Diploma in Business, Commerce, or Management Studies is advantageous.

Skills and Attributes

• Strong administrative and data capturing skills.
• Attention to detail and ability to maintain accurate records.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Professionalism in interacting with clients, attorneys, and colleagues.
• Commitment to compliance and adherence to policies.
• High level of integrity and reliability.

Why Work at ABSA

Joining ABSA gives you the chance to be part of a reputable, innovative, and supportive organization that values its employees and empowers them to grow. You will gain experience in fiduciary services, compliance, and administrative functions, while contributing to the smooth running of the Wills Control Centre.

If you are detail-oriented, organized, and ready to take on a role that combines administration with customer service and compliance responsibilities, this Admin Clerk role at ABSA is the perfect opportunity.

How to Apply

Interested candidates should apply online using Job Requisition ID R-15979682 before 23 October 2025. Don’t miss this chance to join ABSA and be part of a team that shapes Africa’s banking future!