BP South Africa Vacancies Opportunities 2024 – Apply Now!

Are you looking for a new challenge in customer service? BP South Africa is seeking a Customer Service Representative for our Cape Town – Waterfront Office. This role offers an exciting opportunity to work in a dynamic and supportive environment. The closing date for applications is Not Specified.

Exciting Job Opportunity: Customer Service Representative at BP South Africa

BP South Africa is transforming from an oil company to an integrated energy company. We are committed to providing excellent products and services, redefining convenience and mobility in South Africa. If you are passionate about delivering top-notch customer service, we want to hear from you!

About the Role:

As a Customer Service Representative, you will provide first and second-line support to both external and internal customers. This includes handling telephone and written inquiries with speed, accuracy, and the highest level of customer satisfaction. You’ll interact with customers professionally and efficiently, addressing their needs and resolving issues.

Key Responsibilities:

• Handle advanced telephone and written customer issues.
• Provide customer service via internet, phone, fax, and email.
• Assist with account setup, allocation, and delivery issues.
• Manage retail marketing programs, policy, and product fulfillment.
• Process On Road Fuel Cards and Cardex transactions.
• Resolve retail site experience complaints and fuel quality claims.
• Manage site maintenance queries end-to-end, including invoice payment.
• Log, assign, and track customer requests to ensure timely completion.

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What We’re Looking For:

• Minimum of 2 years of customer service experience, preferably in a telephone environment dealing with Key Account Customers.
• Matric qualification.
• Strong attention to detail and process adherence.
• Team mentality and reliability.
• High service delivery and effective teamwork.
• Customer-focused, service-oriented, and performance-driven.
• Ability to work under pressure.

Why Join BP South Africa?

BP South Africa is dedicated to supporting our employees’ growth and development in a diverse and challenging environment. We believe diversity strengthens our team and are committed to creating an inclusive workplace where everyone is respected and treated fairly. We offer benefits that support work-life balance, including flexible working options and modern office collaboration spaces.

Additional Information:

• Location: Cape Town – Waterfront Office
• Travel Required: No travel expected.
• Relocation Assistance: Not eligible.
• Remote Type: Hybrid office/remote working.
• Shift Work: The role requires working shifts, 24/7, 365 days a year.

Our Commitment to Diversity:

BP South Africa is an equal-opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, or disability. Individuals with disabilities can request reasonable accommodations related to BP’s recruiting process.

How to Apply:

Don’t miss this chance to be part of a company dedicated to transforming energy and customer service in South Africa. Apply now by clicking [here] and become a part of BP South Africa’s exciting journey. The closing date for applications is Not Specified.