Vodacom invites qualified candidates to apply for the Call Centre Agent – Customer Acquisition vacancy at their Midrand Campus. This is a permanent job opportunity for individuals passionate about customer service and sales. If you have experience in credit vetting and call centre operations, this is your chance to join South Africa’s No.1 Top Employer!

📍 Location: Midrand, Vodacom Campus
📜 Contract Type: Permanent

🚀 Why Work at Vodacom?

At Vodacom, we’re building a better, more connected world where employees can thrive, innovate, and grow. We put people first, challenge the status quo, and work together to bring the best services to our customers.

✅ What You’ll Get as a Vodacom Employee:

💰 Competitive Salary & Incentives – Earn attractive performance-based bonuses!
🏥 Medical Aid & Retirement Benefits – Comprehensive health and financial security.
📱 Cell Phone & Data Perks – Get amazing mobile and internet discounts.
🏡 Exclusive Employee Discounts – Save on services from our partner companies.
📈 Career Growth & Development – Work for a company that values your growth.

If you want a rewarding career with excellent benefits, apply today!

📞 Job Overview – What You’ll Be Doing

As a Call Centre Agent – Customer Acquisition, your main job is to help customers with credit applications, activations, and service ownership transfers. You will work in a fast-paced, customer-focused environment, ensuring the smooth processing of applications and providing excellent service.

🔹 Key Responsibilities:

📑 Process Credit Vetting Applications – Assess customer requests for credit approval.
📱 Activate New Customers – Ensure smooth onboarding onto the Vodacom billing system.
🔄 Transfer Service Ownership – Process ownership changes accurately and efficiently.
📞 Assist Customers & Trade Partners – Provide telephonic support on credit vetting and activations.
⚡ Resolve Issues & Escalations – Handle failed activations, verification problems, and customer concerns.
📋 Ensure Policy Compliance – Follow Vodacom’s guidelines for customer acquisition.

You will play a key role in growing Vodacom’s market share while maintaining excellent customer service!

📝 Job Requirements – Do You Qualify?

Before applying, check if you meet the minimum requirements:

✔️ Experience:

2+ years of relevant experience required
1 year in a call centre environment (Credit Vetting) – essential
Previous credit vetting experience – essential

✔️ Education:

Grade 12 (Matric) – essential
Credit-related Diploma – desired

✔️ Technical Knowledge:

Understanding of credit vetting processes and decision-making
Experience with customer verification and validation
Knowledge of subscriber activations and ownership transfers
Familiarity with Microsoft Office Applications
Data Capturing & Call Centre knowledge
Experience with Vodacom’s billing system (preferred)

✔️ Soft Skills:

🎯 Strong persuasion & communication skills
📞 Ability to handle irate customers professionally
👂 Excellent listening & problem-solving skills
⏳ Time management & ability to work under pressure
✅ Detail-oriented & quality-focused mindset

If you check all these boxes, this job is perfect for you!

📅 How to Apply

🚀 Follow these simple steps to apply:

1️⃣ Update Your CV – Highlight your experience in credit vetting & customer service.
2️⃣ Submit Your Application – Apply via the official Vodacom careers portal before March 24, 2025.
3️⃣ Wait for Feedback – If shortlisted, Vodacom will contact you for the next steps.

👉 Hurry! Applications close soon! APPLY NOW!

📢 Final Reminder!

Vodacom is looking for dedicated Call Centre Agents to join their Customer Acquisition team. If you have credit vetting experience, excellent communication skills, and a passion for customer service, this is your opportunity to work for a top employer!