Call Centre Vacancies at PlayTSOGO – Apply With Matric

PlayTSOGO invites suitably qualified applicants to apply for their Call Centre Agent Vacancies. Don’t miss your chance to join one of South Africa’s top online betting and gaming companies. Apply now – only shortlisted candidates will be contacted!

Do you enjoy helping people and solving problems? Are you a fast typer who enjoys chatting online and making things easier for others? If that sounds like you, PlayTSOGO wants you on their team! They are hiring Call Centre Agents to help their customers have a smooth, fun, and stress-free experience using their online gaming and betting services.

This is a great opportunity if you’re looking to work in a fast-paced environment, especially if you already have some experience in customer service, online chats, or iGaming (casino-related support). But even if you don’t, training will be provided!

What Will You Do As a Call Centre Agent?

At PlayTSOGO, you’ll be the go-to person for helping customers online. Here’s what your day might look like:

• Chat with customers using Live Chat or Email to solve problems and answer questions
• Guide users step-by-step through the PlayTSOGO website, helping them use features and services
• Help new customers understand how to sign up and explain promotions using prepared scripts
• Work with other departments like Marketing and Finance to make sure problems get sorted quickly
• Report technical issues or serious problems to the right teams
• Jump between different computer systems and websites with ease
• Always hit your targets and KPIs (Key Performance Indicators)
• Handle both incoming and outgoing calls (you’ll be multi-skilled!)
• Make sure customers feel heard, understood, and well taken care of
• Build strong product knowledge so you can confidently help customers
• Stay adaptable and polite, even with different personalities or tricky situations

Who Can Apply?

This job is open to anyone with:

• A Grade 12 (Matric) certificate or something equivalent
• Experience working in Customer Service, especially in a Casino or Online Gaming environment (this is a bonus but not required)

If you’re a quick thinker, a great communicator, and ready to help others every day, this could be the perfect job for you!

How to Apply

Make sure your application includes:

1. A cover letter – tell them 3 reasons why you’re the best person for the job!
2. Contactable references – make sure they include names and phone numbers
3. Click here to apply:
   https://app.smartsheet.com/b/form/4bdb13c26e1343a888a8c072fd78ecd8

Only successful candidates will be contacted, so make sure your application stands out!

Why Work for PlayTSOGO?

PlayTSOGO is part of the Tsogo Sun family, a trusted name in entertainment and hospitality in South Africa. Their online gaming division is growing fast – and they want great people like you to grow with them.

You’ll be part of a modern, fun, and fast-moving team where customer satisfaction comes first. Whether you’ve worked in a call centre before or are just starting out, PlayTSOGO will give you the training and tools to succeed.

If you’re friendly, calm under pressure, and passionate about helping others, this job could open new doors for your career. Whether you’re experienced in online support or just great at talking to people, PlayTSOGO Call Centre Agent roles are your chance to get a foot in the door in the booming iGaming industry.

Don’t miss your shot to work with a top company in a fun and exciting environment. Apply now and take the first step toward your new career!