Clicks Group is looking for a permanent Receptionist to join their Group Facilities department at the Clicks Retail Regional Office. This is a great opportunity for someone who is professional, well-presented, and passionate about customer service. If you have the right skills and experience, this role could be the perfect fit for you.
About Clicks Group
Clicks Group is one of South Africa’s leading retail pharmacy and health store brands, trusted by millions of customers. The company is committed to excellent service, innovation, and creating a positive environment for both employees and customers. Working at Clicks means joining a company with a strong focus on growth, teamwork, and quality service.
About the Role
The Receptionist will be the first point of contact for all visitors and callers to the office. You will be responsible for greeting guests in a friendly, professional way, answering calls, and making sure the reception area is always neat and welcoming. You’ll also assist with some administrative tasks to help the office run smoothly.
Key Duties
Reception Responsibilities
- Greet and welcome all visitors, clients, and employees in a professional manner.
- Answer external calls within three rings using the standard company greeting.
- Take accurate messages and pass them on promptly by email or hand delivery using the standard template.
- Give visitors correct directions to the office.
- Keep the internal telephone list updated with accurate information.
- Transfer calls to the correct extensions without delay.
- Make sure visitors complete the Visitors Registration Book and notify the right staff member of their arrival.
- Ensure the reception and waiting area is tidy and presentable at all times.
- Escort visitors or ensure they are collected by the staff member they are visiting.
Administrative Support
- Provide excellent customer service and maintain a friendly, helpful attitude.
- Pay close attention to detail in all tasks.
- Think analytically when solving problems and focus on finding solutions.
- Suggest preventative maintenance when needed.
- Log and follow up on all maintenance or service calls.
- Keep an approved list of contractors and help manage them.
- Ensure compliance with OHS (Occupational Health & Safety) and quality standards.
- Follow company policies and procedures.
Access Control & Security
- Follow all visitor access control rules.
- Keep accurate records of all access control activities.
- Monitor building access to maintain security.
Lost Property
- Keep a log of lost and found items.
- Report any irregularities related to lost property.
- Notify relevant parties when lost items are found.
Minimum Requirements
- Education: Matric certificate.
- Experience: Customer service and administration experience.
- Certification: Telephonist certificate is an advantage.
- Skills:
- MS Office knowledge.
- Experience with telephone systems.
- Strong customer service and people skills.
- Ability to plan and organise your own work.
- Good communication skills, both verbal and written.
- Professional appearance and time management.
- Attention to detail.
Essential Qualities
- Able to communicate with all staff levels, contractors, and management.
- Takes quick action to meet objectives.
- Friendly, polite, and helpful at all times.
- Reliable, punctual, and approachable.
- Works well under pressure.
- Service-oriented with a positive attitude.
Why This Role is a Great Opportunity
- Be the face of one of South Africa’s most trusted brands.
- Work in a professional office environment.
- Develop your communication and administration skills.
- Gain valuable experience in customer service and office support.
How to Apply
If you meet the requirements and are ready to be the welcoming face of Clicks, prepare your CV and apply through the official Clicks career portal. Make sure your CV highlights your reception, administration, and customer service experience.
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