Dis-Chem Pharmacies Clinic Receptionist Vacancy

Dis-Chem Pharmacies is inviting suitably qualified applicants to apply for a Clinic Receptionist Vacancy at its Sandown location. The position is suited to job seekers who have Grade 12 or Matric, are comfortable dealing with patients and can stay organised in a busy clinic environment. The closing date for applications is 15 September 2026.

The Clinic Receptionist will be responsible for welcoming and assisting patients both in person and over the phone. The successful candidate will help organise appointments, manage patient documentation, answer calls, assist with medical aid-related queries and support the smooth running of the clinic.

This role is a good fit for someone who enjoys working with people, communicates well and can handle confidential information with care.

Dis-Chem Clinic Receptionist Vacancy

The Clinic Receptionist plays an important role in making sure patients receive a professional and welcoming experience when they visit the clinic.

You will be one of the first people patients meet when they arrive. You may also speak to patients and other callers over the telephone.

The job requires someone who is organised, polite and able to work under pressure. You will deal with appointments, patient files, forms, medical aid information and general clinic enquiries.

Because you will handle private patient information, confidentiality and accuracy are extremely important.

What Does a Dis-Chem Clinic Receptionist Do?

The successful candidate will have a wide range of daily responsibilities.

These include:

• Registering patients according to established standards.
• Helping patients complete required medical forms.
• Assisting patients with medical insurance information.
• Opening new patient files according to standard procedures.
• Checking that patient information is correct.
• Managing and maintaining patient records.
• Explaining clinic procedures to patients.
• Organising and coordinating appointments.
• Moving patients through their appointments according to the schedule.
• Obtaining medical reports when required.
• Processing medical aid payments.
• Advising patients about medical aid authorisation procedures.
• Following up with patients when feedback has been requested.
• Monitoring clinical equipment, stationery and required medication.
• Keeping the reception area clean and well maintained.
• Protecting patient privacy and confidentiality.
• Answering incoming telephone calls according to Dis-Chem standards.
• Providing accurate information to callers.
• Taking messages and transferring calls to the correct staff members.
• Assisting walk-in guests with meetings and deliveries.
• Providing area codes, work telephone numbers and other relevant information when requested.
• Making sure customers, guests and callers receive feedback within a reasonable time.
• Responding appropriately when patients are distressed or when emergencies occur.

The role requires someone who can manage several tasks while remaining professional and helpful.

Welcoming and Registering Patients

One of the most important parts of the Clinic Receptionist job is dealing with patients when they arrive.

You will register patients according to the clinic’s procedures and make sure the necessary information is captured correctly.

Patients may also need help completing medical forms and providing medical insurance information. You should be able to explain what is required and assist patients where necessary.

When a new patient visits the clinic, you will open a new patient file according to the correct procedure.

Accuracy matters because incorrect information could cause problems later in the patient’s care or administration.

Managing Patient Records

The Clinic Receptionist will also work with patient records.

You must make sure patient information is correct and that records are handled properly.

Because medical information is private, you need to take confidentiality seriously. The reception area should also be maintained in a way that protects patient privacy.

This means being careful about conversations, documents and information that may be seen or heard by other people.

Managing Appointments

Another important responsibility is coordinating patient appointments.

You will help make sure patients move through their appointments according to the schedule.

Being organised and managing your time properly can help prevent unnecessary delays.

If appointments change or patients need assistance, you should be able to communicate clearly and help keep the clinic running smoothly.

Medical Aid and Payments

The Clinic Receptionist may assist patients with medical aid-related matters.

This includes helping patients understand medical aid authorisation procedures and processing medical aid payments.

You may also need to assist with medical insurance forms and provide patients with relevant information.

Accuracy is important when working with patient and medical aid information.

Handling Telephone Calls

The successful candidate will also be responsible for answering incoming calls.

Calls should be answered within a reasonable time and according to Dis-Chem standards.

Good telephone etiquette is important. You should speak politely and professionally and make sure callers receive accurate information.

When dealing with a caller, you may need to:

• Listen carefully to their request.
• Ask questions to understand what they need.
• Take down the correct message.
• Confirm the message with the caller.
• Confirm the caller’s contact details.
• Transfer the call to the correct person.
• Email relevant staff when necessary.
• Provide feedback within the required time.

If a caller contacts the switchboard for the third time, you must ensure their details are recorded and the relevant staff member is informed.

Taking down contact details correctly is especially important. The receptionist should repeat the details to the caller to confirm that they are correct.

Helping Walk-In Guests

The role is not limited to patients.

You may also assist walk-in guests who need to reach staff members regarding meetings or deliveries.

When customers, guests or callers have questions, you should make sure they receive relevant feedback within a reasonable time.

You may also be asked to provide information such as area codes, work telephone numbers and other relevant details.

Supporting Patients in Distress

A Clinic Receptionist may sometimes deal with patients who are upset, worried or in distress.

The successful candidate should remain calm and professional when dealing with these situations.

The job also requires you to respond appropriately to emergencies and assist patients in distress.

Knowing when to get help from the appropriate staff member is important.

Keeping the Reception Area Professional

The reception area should be clean and properly maintained.

This is important not only for the appearance of the clinic but also for protecting patient privacy and confidentiality.

The Clinic Receptionist will also monitor and maintain items such as clinical equipment, stationery and required medication according to the clinic’s needs.

Grade 12 Is Required

The essential education requirement for this position is:

Grade 12 / Matric

Candidates should make sure their qualification is clearly listed on their CV and application.

The role does not list any additional advantageous competencies, but candidates should have the personal skills needed to work effectively in a busy clinic environment.

Skills and Competencies Required

Dis-Chem has listed several essential competencies for the Clinic Receptionist position.

Ability to Work Under Pressure

A clinic can become busy, with several patients, telephone calls and administrative tasks needing attention at the same time.

You should be able to remain calm and focused when dealing with pressure.

Deadline Driven

Appointments, messages, documentation and other tasks may have specific time requirements.

You should be able to manage your workload and complete tasks within the required time.

Follow Instructions

The role involves established clinic procedures and standards.

You must be able to understand and follow both oral and written instructions.

You may also need to give clear instructions or information to patients, callers and other people.

Special Conditions of Employment

There are several conditions attached to this vacancy that applicants should know about before applying.

Candidates must be:

• South African citizens.
• Able to work from a dedicated workstation.
• Comfortable sitting at a desk for most of the working day.
• Able to meet the required MIE checks.
• Able to provide a clear criminal record.
• Able to provide a clear credit record.
• In possession of a driver’s licence and/or have reliable transport.

The dedicated workstation requirement means the successful candidate will spend most of the working day seated at a desk.

Dis-Chem Clinic Receptionist Salary and Benefits

The position offers a market-related salary.

Employees may also receive the following benefits:

• Medical aid.
• Provident fund.
• Staff account.

These benefits can form part of the overall employment package for the successful candidate.

Who Should Apply for the Dis-Chem Clinic Receptionist Job?

This vacancy could suit someone who enjoys working with people and is comfortable handling administrative duties.

You may be a good fit if you:

• Have Grade 12 or Matric.
• Communicate clearly and professionally.
• Enjoy helping patients and customers.
• Can work under pressure.
• Are organised and deadline driven.
• Can follow written and verbal instructions.
• Pay close attention to detail.
• Can handle confidential information responsibly.
• Are comfortable working on a computer.
• Can manage telephone calls professionally.
• Are able to sit at a workstation for most of the day.
• Meet the required employment conditions.

Previous reception or healthcare experience is not listed as an essential requirement in the information provided, so candidates should focus on meeting the stated minimum requirements and showing relevant skills in their applications.

Dis-Chem Clinic Receptionist Vacancy Details

Job seekers should take note of the key information below:

Company: Dis-Chem Pharmacies
Position: Clinic Receptionist
Location: Sandown
Minimum qualification: Grade 12 / Matric
Citizenship: South African citizen required
Criminal record: Must be clear
Credit record: Must be clear
MIE: Required
Driver’s licence/transport: Driver’s licence and/or own reliable transport
Work setup: Dedicated workstation; seated for most of the day
Salary: Market-related
Benefits: Medical aid, provident fund and staff account
Closing date: 15 September 2026

Dis-Chem Clinic Receptionist Closing Date

The closing date for the Dis-Chem Clinic Receptionist vacancy is 15 September 2026.

Job seekers who meet the requirements should make sure they submit their applications before the deadline.

Before applying, check that your CV contains accurate information about your Grade 12 qualification, work experience and relevant skills. It is also important to provide correct contact information so that you can be reached if you progress to the next stage.

This opportunity could be a good option for someone looking to work in a professional healthcare environment while building experience in reception, customer service and clinic administration.