Emirates Airport Services Officers

Emirates invites suitably qualified applicants to apply for their Airport Services Officer Vacancies (Multiple Posts). The closing date for applications is 04 March 2026. This opportunity is aimed at experienced airport and customer service professionals who are ready to take on a senior operational role with one of the world’s most respected airlines.

If you have strong airport operations experience and enjoy working in a fast-paced aviation environment, this role offers exposure, responsibility, and long-term career growth with a global brand.

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About Emirates and Why This Role Matters

Emirates is one of the world’s leading airlines, connecting people and businesses across six continents through its global hub in Dubai. The airline is known for operating modern aircraft, delivering world-class service, and maintaining very high safety and operational standards.

Airport Services Officers play a critical role in protecting Emirates’ reputation at ground level. They ensure that airport operations run smoothly, safely, and on time, while making sure passengers receive the high level of service Emirates is known for.

This role is not limited to customer service. It involves planning, coordination, leadership, and problem-solving across many operational areas at the airport.

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What the Airport Services Officer Role Is About

The main purpose of the Airport Services Officer role is to ensure a safe, efficient, cost-effective, and on-time airport operation. This includes managing daily airport activities, supervising staff, and coordinating with both internal and external partners.

You will also take responsibility for the station when the Airport Services Manager is not available, which means this role carries real authority and accountability.

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Key Responsibilities of an Airport Services Officer

This position requires strong decision-making skills and the ability to stay calm under pressure. Daily duties include managing operations, people, and service quality.

Operational Planning and Problem Solving

You will be responsible for:

• Analysing possible operational challenges such as overbooked flights, bad weather, delays, cancellations, and crew limitations
• Taking quick and effective action to reduce disruptions and protect customer service levels
• Making sure all airport activities follow Emirates’ safety, security, and commercial policies

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Coordination With Airport Partners

Smooth airport operations depend on teamwork. In this role, you will:

• Coordinate closely with handling agents, caterers, airport authorities, and other airlines
• Brief service providers on Emirates’ daily operational needs, including special handling requirements
• Update partners when plans change to avoid delays, extra costs, or passenger inconvenience

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Baggage and Cost Control

You will help manage one of the most sensitive areas of airport operations:

• Overseeing lost and damaged baggage claims
• Controlling costs related to baggage replacement
• Delegating baggage processing tasks to supervisors and agents to ensure claims are handled correctly and on time

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Staff Supervision and People Management

As a senior officer, staff leadership is a big part of the role. Your duties will include:

• Managing and supervising staff on shift to ensure all operational areas are covered
• Supporting the Airport Services Manager with duty rosters and annual leave planning
• Helping with staff performance reviews, setting objectives, and supporting development plans
• Coaching and guiding staff to maintain customer service standards, professionalism, and grooming requirements

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Monitoring Service Performance

To maintain Emirates’ service standards, you will:

• Monitor operations across Customer Services, Ticket Desk, Ramp, and Lounge
• Track service performance indicators and ensure targets are consistently met
• Set up regular reporting to highlight service issues early and take corrective action

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Administration and Reporting

You will also handle important administrative tasks, including:

• Managing and controlling operational documents such as revenue records, cargo documents, and handling reports
• Making sure information is accurate to protect revenue and avoid discrepancies
• Attending meetings on behalf of Emirates when required and representing the airline’s interests professionally

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Safety, Compliance, and Improvement

Safety is a top priority at Emirates. In this role, you will:

• Ensure airport manuals and updates are shared and followed by staff and service providers
• Promote a strong safety culture with open reporting of risks and concerns
• Support Emergency Response Planning (ERP) and related operational projects
• Take part in improvement projects aimed at increasing efficiency and service quality at the station

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Minimum Qualifications Required

To be considered for this role, applicants must have:

• Grade 12 / Matric or equivalent
• Completed relevant professional training in customer service and ground operations
• Eligibility to live and work in South Africa

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Experience Needed for the Role

This is a senior airport operations role. Applicants must have:

• At least 5 years of experience in airport customer handling or airport operations
• A minimum of 3 years in a supervisory or leadership position

This experience ensures that candidates can manage complex airport environments and lead teams effectively.

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Knowledge and Skills Emirates Is Looking For

Successful candidates should have strong technical and operational knowledge, including:

• Understanding of reservations, fares, ticketing, and departure control systems
• Knowledge of dangerous goods regulations
• Understanding of aircraft weight and balance
• Experience with baggage tracing and claims handling
• Basic computer skills, including Microsoft Word, Excel, and email
• Fluency in spoken and written English, plus the required local language

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Salary and Benefits

Emirates offers:

• A competitive, market-related salary
• Attractive benefits in line with industry standards

These packages are designed to attract and retain skilled aviation professionals.

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Why This Opportunity Is Worth Serious Consideration

Working as an Airport Services Officer at Emirates means being part of a global airline that values professionalism, safety, and service excellence. The role offers responsibility, international exposure, and a chance to grow within a respected aviation brand.

For professionals with airport operations experience who are ready to step into a demanding but rewarding role, this position can be a major career milestone.

Applications close on 04 March 2026, so interested candidates should prepare and submit their applications as soon as possible.