Eskom Contact Centre Learnership Programme (X5 Posts) 2025/2026

Eskom Invites Young South Africans to Apply for the Contact Centre Learnership Programme (X5 Posts) 2025/2026 – Closing Date: 17 October 2025

Eskom, South Africa’s leading electricity provider, is once again opening doors for young, ambitious South Africans. The company invites suitably qualified applicants to apply for its Contact Centre Learnership Programme (5 Posts) for the 2025/2026 intake. This exciting opportunity is designed to help unemployed youth gain valuable skills, workplace experience, and a recognised qualification in customer service and business communication.

If you’ve been searching for a way to start your career with one of South Africa’s most trusted and respected organisations, this learnership could be your perfect chance to grow, learn, and make a real difference.

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About the Eskom Contact Centre Learnership

The Eskom Contact Centre Learnership Programme gives young people a chance to build a solid foundation in customer care and call centre operations. Learners will receive a mix of classroom training and practical, on-the-job experience at Eskom’s Customer Service Centres across South Africa.

This blended learning approach ensures participants develop both theoretical knowledge and practical skills, preparing them for future careers in customer service, business administration, and other communication-based fields.

During the programme, learners will interact directly with customers — answering queries, providing accurate information, resolving complaints, and handling customer accounts. The experience gained from this learnership doesn’t just improve employability; it also equips learners with real-life problem-solving skills and a professional work ethic that employers value.

By the end of the programme, successful candidates will earn a nationally recognised qualification, setting them up for better career prospects and future growth within the business and customer service sectors.

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Available Positions

Position Title: Non-Technical Contact Centre Learnership Programme
Number of Posts: 5

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Minimum Requirements

To qualify for this learnership, applicants must meet the following basic requirements:

• Must be a South African citizen.
• Must hold a National Diploma in one of the following fields (at NQF Level 6 with 240 credits):
  • Marketing
  • Finance
  • Commerce
  • Engineering
  • Social Science
  • Business Management
  • Customer Service

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Key Skills and Competencies

Eskom is looking for individuals who are not only qualified but also motivated and adaptable. You should possess the following key skills and traits:

• Ability to handle stress and work well under pressure.
• Excellent communication skills, both written and verbal.
• Strong planning and organisational abilities.
• Good telephone etiquette and the ability to handle customer calls professionally.
• Computer literacy — comfortable using email, CRM systems, and office software.
• Customer service skills with a positive attitude and willingness to help others.
• Effective time management, ensuring tasks are completed accurately and on schedule.

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Key Responsibilities

Learners in this programme will gain exposure to various areas of Eskom’s customer service operations. Your daily tasks may include:

• Handling inbound calls and assisting customers with their queries.
• Managing back-office duties such as dispatch, data entry, and follow-ups.
• Participating in multi-media activities and outbound campaigns aimed at improving customer satisfaction.
• Supporting Eskom’s Marketing, Sales, and Customer Service departments.
• Assisting with vending, prepaid, and EasyPay processes.
• Contributing to overall service improvement by identifying customer needs and providing effective solutions.

This role is ideal for someone who enjoys communicating, problem-solving, and helping others.

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Why You Should Apply

The Eskom Contact Centre Learnership Programme is more than just training — it’s an opportunity to build a future. You’ll receive professional guidance, structured learning, and the chance to work alongside experienced Eskom staff.

This programme is a stepping stone for young South Africans who want to:

• Gain real-world experience in a professional environment.
• Obtain a nationally recognised qualification in customer service.
• Develop lifelong skills in communication, teamwork, and leadership.
• Start a meaningful career in one of South Africa’s most important sectors.

Eskom continues to show its commitment to youth empowerment by investing in education and training that help reduce unemployment and boost local skills development.

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How to Apply

To apply for this learnership, visit Eskom’s official careers page and apply online through the Eskom Contact Centre Non-Technical Learnership Programme link.

Make sure to prepare the following documents before applying:

• A detailed Curriculum Vitae (CV).
• Certified copies of your ID and qualification(s).
• Any additional supporting documents that highlight your skills or experience.

Applications must be submitted before the closing date of 17 October 2025. Late or incomplete submissions will not be considered.

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Final Words

The Eskom Contact Centre Learnership Programme (X5 Posts) 2025/2026 is a golden opportunity for young South Africans eager to learn, grow, and succeed in the business world. With both classroom learning and real work experience, you’ll walk away from this programme with confidence, competence, and a qualification that opens doors to many future opportunities.

If you’re ready to take your first big career step, apply today and join Eskom in powering a brighter future for yourself and South Africa.

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