Fidelity Cleaning Services invites suitably qualified applicants to apply for their Hygiene Administrator – Cleaning vacancy. The closing date for applications is 28 January 2026.
If you are someone who enjoys working with systems, keeping things organised, and making sure everything runs smoothly behind the scenes, this opportunity could be a strong career move. This role plays a key part in making sure cleaning and hygiene services are delivered on time, correctly, and according to contract. It is ideal for someone who can manage many tasks at once, communicate clearly, and stay calm even when things get busy.
This is not a field job. It is an administration-based position that supports hygiene teams, suppliers, managers, and clients. Without this role, hygiene services would struggle to run properly. That shows just how important this position is.
The Hygiene Administrator is responsible for managing all internal cleaning and hygiene administration. This includes handling cleaning and hygiene orders, managing quotations, ordering stock, dispatching items, and making sure all steps are followed correctly. Every process must be tracked, checked, and completed according to company rules and service agreements.
This role also supports both internal teams and external clients, which means accuracy and good communication are very important.
One of the main daily tasks is managing the cleaning mailbox. This mailbox receives requests for quotes, hygiene refills, consumables, and cleaning materials. Every order must be checked, processed, and followed up on without delay.
All purchase orders sent through the cleaning mailbox must be actioned on time. Stock is ordered from approved suppliers such as Nuwkem, Dynamicx, Twinsaver, and G Fox. The Hygiene Administrator must ensure that stock is delivered to clients within the expected 3 to 5 working day turnaround.
You will be responsible for creating costings for stock orders and requesting approval before orders are placed. This includes internal and external client requests. Once quotes are approved, requests must be made for RQNs to be created and released.
You must also ensure that all purchase orders received from clients include signed acceptance of the quote so that billing can be completed correctly. All cleaning-related billing must be accurate and done on time.
When new hygiene or sanitary waste removal contracts begin, the Hygiene Administrator assists Operations by scheduling hygiene teams to install hygiene units at new sites. This must happen on the correct start date as per the contract.
You will schedule hygiene services for three teams. This includes hygiene unit refills, ablution deep cleaning, and sanitary waste removal. A weekly service schedule must be sent to team leaders so they know which sites need service.
A full hygiene calendar must be planned and managed. This includes weekly, monthly, quarterly, and once-off services for both internal and external clients.
It is important to ensure that all hygiene services carried out by team leaders follow the service agreement. This protects the company and ensures clients receive what they are paying for.
The Hygiene Administrator confirms stock quantities with stores for monthly orders, especially from Nuwkem and Twinsaver. You must check that the stock ordered matches the number of hygiene units that need servicing.
Monthly refill stock and consumables must be ordered on time and dispatched to team leaders based on their service schedules.
Some clients only require stock and are not serviced by hygiene teams. In these cases, monthly stock such as hand sanitiser and toilet paper must be dispatched according to contract.
Stock must also be dispatched to coastal area managers for coastal clients. This dispatch is done per site and must match the service agreement.
You must regularly follow up with suppliers to make sure ordered stock is delivered. This includes monthly refills and once-off cleaning orders.
Regular communication with internal and external clients is required to ensure they are happy with the service. Client queries related to refills, hygiene services, waste removal, and deep cleaning must be handled quickly and professionally.
You must follow the correct escalation process if issues cannot be resolved immediately.
This role requires building and maintaining good relationships with customers, suppliers, team leaders, and managers. Clear and respectful communication helps prevent problems and keeps operations running smoothly.
Team leaders and cleaners must sign attendance registers daily. This information is used for clocking in and out and for payroll purposes.
You will submit posting sheets to billing for cleaners who worked specific hours. Once billing lines are opened, these must be captured on the system and submitted for payroll.
You will complete daily posting sheets, correct posting errors when needed, and check time books. Simulation payslips must be reviewed and vetted for accuracy.
Hours recorded on attendance registers must match payroll timebooks. You will also complete PER 4 and PER 17 documents when required.
Strong planning skills are essential due to the number of tasks handled daily. You must have good knowledge of MS Word, Excel, and SAP.
This role requires strong human relations skills. You must stay calm in tense situations and understand the importance of a safe and healthy working environment. Your behaviour and communication style directly affect employees and customers.
Mistakes in communication, documentation, or procedures can lead to unhappy clients, lost business, or even legal issues. That is why this role is trusted with a lot of responsibility and requires someone who takes pride in doing things correctly.
If you are organised, reliable, and comfortable working with systems, people, and processes, this Hygiene Administrator – Cleaning role at Fidelity Cleaning Services could be the right next step for you. Make sure to apply before 28 January 2026 and give yourself a chance to grow in a stable and structured working environment.
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