Fidelity Security Services invites suitably qualified applicants to apply for their Control Room Supervisor vacancy. The closing date for applications is 30 January 2026. If you have experience in a control room environment, enjoy leading a team, and can stay calm when pressure hits, then this role could be the career move you’ve been waiting for.
Control rooms are the “brain” of security operations. This is where everything gets monitored, risks are spotted early, and urgent decisions are made in real time. That’s why Fidelity is looking for someone responsible, sharp, and experienced enough to take charge as a Control Room Supervisor.
A Control Room Supervisor is someone who oversees the full control room operation. You won’t just be watching screens—you’ll be leading operators, making sure procedures are followed, and handling serious incidents like alarms, emergencies, and system failures.
This position is important because it helps keep operations running safely and smoothly, especially during high-risk situations. You’ll also guide junior operators and make sure every shift knows what’s happening, what was handled, and what still needs attention.
In a control room, one mistake can delay a response and create serious risk. That’s why Fidelity needs a supervisor who can:
You’ll be the person people look to when there’s pressure, confusion, or urgent decision-making needed.
As supervisor, you will lead and guide a team of Control Room Operators. That means:
This is a leadership role, and Fidelity expects the supervisor to set the standard.
Your job will include supervising the real-time monitoring of:
You must spot issues early and act before problems get worse.
This is one of the biggest responsibilities.
When alarms trigger or emergencies happen, you must:
Your decision-making must be fast, smart, and accurate.
A control room doesn’t work alone. You will coordinate with:
You’ll also ensure good communication between shifts so nothing important is missed.
You will oversee:
These reports help improve the operation, fix weak areas, and reduce future incidents.
Control room work must follow strict rules. You will ensure compliance with:
You may also lead safety drills, audits, and reviews to make sure all staff stay ready.
Fidelity expects you to contribute to making operations better, such as:
If you enjoy improving systems and solving operational problems, this part will suit you.
A strong supervisor helps the team grow. You will:
Control room staffing must always be stable. You will assist with:
To qualify, you should have:
These are important because this is a senior security control room position, and the company needs someone compliant and ready to operate in a high-responsibility environment.
Fidelity requires strong experience, including:
Experience in areas like:
…will be a strong advantage, because these industries demand strict monitoring and fast incident response.
You should understand:
A supervisor must not panic when systems fail—you must know how to respond properly.
Fidelity wants someone who can:
You must be able to communicate clearly with:
Both written and verbal communication are important because reports, shift notes, and incident logs must be accurate.
This job requires quick thinking. You must:
Control room supervision requires focus. You must be able to:
If you’ve worked on:
…that will help, because Fidelity encourages improvement-based thinking.
Fidelity is looking for someone with a strong character and professional work habits.
When emergencies happen, you can’t freeze. You must stay calm and lead.
Being punctual, consistent, and trustworthy is key in a security environment.
You may work:
So you need to be willing to adapt.
You must maintain good working relationships with both clients and colleagues.
Fidelity Services Group has made it clear that:
They also state that Historically Disadvantaged Candidates and Black Female Candidates are encouraged, and black female candidates may be given priority in line with transformation policy (as long as requirements are met).
If you do not get contacted within 10 working days after the closing date, you should assume your application was unsuccessful.
This is not a starter job. It’s a senior position where experience matters. If you have a control room background and can supervise a team while managing emergencies and incidents, this is a strong opportunity with a well-known security company.
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