Fidelity Security Services Is Looking for Control Room Operators

Fidelity Security Services invites suitably qualified applicants to apply for their Control Room Operator vacancies. The closing date for applications is 12 December 2025. If you have been waiting for a chance to join one of South Africa’s most trusted security companies, this position could open the door to a long-term career.

Why This Role Matters More Than You Think

Control room operators play a huge role in keeping people, businesses, and assets safe. While many people only see security guards on the ground, the control room is where quick decisions, strong teamwork, and sharp observation happen every minute. If you enjoy working with technology, paying close attention to details, and responding calmly under pressure, this opportunity might be exactly what you need.

Fidelity is known across the country for its high standards, strong training, and commitment to protecting clients. Being part of this team means joining a company that values discipline, professionalism, and growth.

What You Will Be Doing Every Day

This position requires someone who can think fast, communicate clearly, and stay alert at all times. As a Control Room Operator, you will be responsible for monitoring systems, managing information, and responding to incidents correctly and quickly.

Monitoring and Risk Management

One of your main responsibilities will be helping to reduce security risks. This involves:

• Establishing and maintaining effective risk management processes
• Identifying crime risks and helping reduce crime-enabling factors
• Building a strong information network to investigate priority threats

This means you will work with different teams, gather details, and make sure important information gets to the right people.

Running the Control Room Smoothly

A big part of the job is making sure the control room operates without problems. This includes:

• Managing all aspects of the control room
• Following all Standard Operating Procedures (SOPs)
• Updating the incident register daily
• Maintaining discipline and order inside the control room
• Handling key control responsibly

These tasks help make sure the environment stays safe, organized, and effective.

Reporting and Communication

You will also be responsible for observing, acting, and reporting accurately. In the security industry, clear reporting can prevent incidents and protect lives. That’s why excellent communication skills—both written and verbal—are important. You will need to give accurate details, follow instructions, and use your judgment when dealing with different situations.

What You Need Before You Apply

Fidelity is looking for someone who is reliable, disciplined, and able to work with important information. To qualify, you must meet the basic requirements listed below.

Minimum Requirements

• Computer literate and comfortable using Outlook, Word, Excel and WhatsApp
• Ability to learn new software programs quickly
• Security experience (observe, act, and report)
• Excellent observation and reporting skills
• Strong English communication skills
• Good administrative abilities
• Contactable references
• No criminal record (Fidelity will verify this)
• Reliable and sober habits

Added Advantages

These are not compulsory, but they will strengthen your application:

• Firearm Competency for Business Purposes
• Experience in control room operations
• A strong understanding of security procedures

These extras show that you can handle high-pressure environments and have the discipline needed for the role.

The Type of Person Who Will Succeed in This Job

Fidelity is known for hiring people who are serious about their work. To thrive in this role, you must show strong personal qualities and a mature mindset.

Important Behavioral Competencies

• Critical thinking
• Self-discipline
• Active listening
• Social awareness
• Problem solving
• Ability to work independently
• Strong planning and organizing skills

These qualities help you make quick decisions, follow procedures, and respond effectively when situations change suddenly.

Important Notes About Recruitment

Fidelity Security Services has a fair and transparent recruitment process. They value merit, professionalism, and equal opportunity. While preference may be given to internal employees, the company encourages applications from Historically Disadvantaged Candidates and especially Black Female Candidates.

Why This Role Could Shape Your Future

Working as a Control Room Operator is more than just a job. It is a chance to build a long-lasting career in one of the most respected security companies in South Africa. You gain valuable experience, learn to use advanced systems, and develop strong professional discipline. For many people, this role becomes the first step toward management positions within the security industry.