Fidelity Services Group is Hiring in All Provinces – Apply Now!

Fidelity Services Group is excited to announce vacancies for the position of Query Clerk. These permanent roles are available across all provinces in South Africa, including North West, Eastern Cape, Western Cape, Gauteng, Limpopo, Northern Cape, KwaZulu-Natal, Mpumalanga, and the Free State.

If you have the qualifications and skills to contribute to one of the leading companies in security and investigations, this is your chance to apply!

Job Overview: What Does a Query Clerk Do?

As a Query Clerk at Fidelity Services Group, you’ll be responsible for making sure your branch runs smoothly, ensuring that all security requirements are met, and that client needs are handled efficiently and professionally.

Reporting directly to the Branch Manager, you’ll play a key role in ensuring that daily operations are organized, reports are accurate, and queries are addressed.

Key Responsibilities:

Daily Reporting: You will complete and submit all client reports and statistics at the end of every shift, ensuring that all documentation is up-to-date and accurate.

Handling Queries: As the main point of contact for all site-specific client needs, you’ll address queries, incidents, and conduct initial investigations, reporting all important details to the Branch Manager.

Managing Documentation: You’ll be responsible for making sure all registers, reports, and forms are completed and filed properly. Handling stationary orders, such as deposit books and money grips, will also be part of your role.

Equipment and Consumables: Ensuring that any faulty equipment is reported and consumables are ordered and available is crucial. You will work with the Branch Manager to ensure operations run smoothly.

Client Interaction: Regular communication with clients will be expected, along with dispatching reports and essential documentation on time, such as TDCs, while keeping track of deliveries to ensure client satisfaction.

What Do You Need to Apply?

To be considered for this role, you must meet the following minimum requirements:

• Grade 12 or NQF Level 4 Certificate
• Proficiency in MS Office (Word, Excel, and Outlook)
• Strong communication, negotiation, and interpersonal skills
• A professional image and excellent time management
• Honest, reliable, and able to handle confidential information

Core Competencies:

Fidelity Services Group is looking for candidates who possess:

• Strong planning and organizational skills
• Leadership abilities
• A customer-focused mindset
• Critical thinking and problem-solving skills

Why Work at Fidelity Services Group?

Fidelity Services Group is a company that believes in investing in its people. They offer opportunities for growth and development within the organization, ensuring that every employee has the chance to progress. By joining their team, you’ll be part of a company that upholds global fair practice, business ethics, and continuous development of human capital.

Fidelity Services Group values diversity in the workplace and actively encourages applications from Historically Disadvantaged Candidates and Disabled Candidates.

Apply Today!

If you meet the above requirements and are ready to take the next step in your career, apply today! Fidelity Services Group reserves the right not to fill these positions if no suitable candidates are found. Please note that if you are not contacted within 10 working days from the closing date, your application should be considered unsuccessful.

Closing Date: Please check the application process for specific deadlines.