FlySafair Has Opened 6 Call Centre Agent Positions

FlySafair Invites Suitably Qualified Applicants to Apply for Call Centre Agent Vacancies (6 Positions Available)

FlySafair invites suitably qualified applicants to apply for Call Centre Agent vacancies at its Head Office in Bonaero Park. A total of 6 positions are available, offering an exciting opportunity for individuals with customer service and call centre experience to join one of South Africa’s leading airlines. The closing date for applications is 12 June 2026.

If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the opportunity you have been waiting for. Working in the aviation industry provides valuable experience, career growth opportunities, and exposure to one of the country’s busiest sectors.

A Career Opportunity With One of South Africa’s Leading Airlines

The airline industry relies heavily on excellent customer service. Every day, thousands of passengers need assistance with bookings, flight information, delays, cancellations, and travel-related questions.

As a Call Centre Agent at FlySafair, you will be one of the first points of contact for customers. Your role will be important in ensuring that passengers receive professional, friendly, and efficient assistance whenever they contact the airline.

This position is ideal for candidates who enjoy communicating with people, handling customer queries, and finding solutions to problems.

About FlySafair

FlySafair has become one of South Africa’s most trusted and popular low-cost airlines. The company is known for its reliable service, affordable fares, and strong focus on customer satisfaction.

The airline operates flights across major destinations in South Africa and continues to grow its customer base every year. As the company expands, it creates new employment opportunities for skilled and motivated individuals.

Working at FlySafair allows employees to become part of a professional team that plays a vital role in connecting people across the country.

What Does a Call Centre Agent Do?

A Call Centre Agent helps customers by answering questions, resolving concerns, and providing important travel information.

Successful candidates will be responsible for handling customer interactions professionally while maintaining the high service standards expected by FlySafair.

Main Duties and Responsibilities

The successful applicants will be expected to:

• Receive incoming calls from customers and passengers.
• Assist customers with flight-related enquiries.
• Handle issues involving delays and flight cancellations.
• Explain airline processes and procedures clearly.
• Provide support and assistance where necessary.
• Communicate with customers both verbally and in writing.
• Work closely with team members to ensure excellent customer service.
• Handle confidential customer information responsibly.
• Assist customers in a professional and friendly manner.

The role requires patience, strong communication skills, and the ability to remain calm under pressure.

Minimum Requirements

To be considered for these positions, applicants must meet the following requirements:

• Grade 12 (Matric) or equivalent qualification.
• Between 1 and 4 years of experience in a call centre environment.
• Travel-related qualification will be an advantage.
• Excellent English communication skills, both written and spoken.
• Good computer literacy skills.
• Excellent telephone etiquette.
• No criminal record.
• No adverse credit record.
• Must be willing to work weekends, public holidays, and flexible hours.
• Own transport will be an added advantage.

Meeting these requirements will improve your chances of being considered during the recruitment process.

Important Personal Skills Needed

FlySafair is looking for candidates who can deliver excellent customer service while maintaining professionalism at all times.

Successful applicants should demonstrate:

Strong Customer Service Skills

Passengers often contact the call centre when they need urgent assistance. Agents must be able to help customers effectively while maintaining a positive attitude.

Patience and Professionalism

Some situations can be stressful, especially during delays or cancellations. Agents must remain calm and professional while assisting customers.

Good Time Management

The ability to manage workloads, prioritize tasks, and meet deadlines is important in a busy call centre environment.

Conflict Resolution Skills

Successful candidates should be able to handle complaints professionally and work towards finding suitable solutions.

Reliability and Trustworthiness

Agents work with confidential customer information and must maintain high ethical standards at all times.

Working Hours and Shift Schedule

This position involves shift work, which means employees may work different schedules depending on operational requirements.

Available shifts include:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00

Employees will also be required to work:

• Weekends
• Public holidays
• Flexible hours when required

Candidates should be comfortable working outside standard office hours.

Why Consider a Career in Aviation?

The aviation industry offers exciting career opportunities for people who enjoy working with customers and solving problems.

Some benefits of gaining experience in this industry include:

• Valuable customer service experience
• Exposure to the travel sector
• Career growth opportunities
• Development of communication skills
• Improved problem-solving abilities
• Experience working in a professional environment

The skills gained in a customer care role can also be useful for future careers in travel, tourism, hospitality, sales, administration, and management.

Important Application Information

Applicants should take note of the following:

• Email applications will not be accepted.
• Preference will be given to members of under-represented designated groups.
• If you do not receive feedback within two weeks after the closing date, consider your application unsuccessful.

FlySafair reserves the right not to fill the position or to appoint candidates according to operational requirements.

Closing Date

The closing date for applications is 12 June 2026.

Job opportunities within the aviation sector are highly competitive, and positions often attract a large number of applications. Candidates who meet the requirements are encouraged to submit their applications as soon as possible before the deadline.

For individuals with call centre experience who are looking for a rewarding opportunity in the airline industry, these FlySafair Call Centre Agent vacancies could be the perfect next step in building a successful career.