Job Opportunities

Momentum Group Opens Multiple Permanent Jobs – 23 Customer Services Agent Roles Up for Grabs

Momentum Group invites suitably qualified applicants to apply for their Customer Services Agent Vacancies (X23 Posts). The closing date for applications is 12 January 2026.

If you enjoy helping people, solving problems, and working in a professional office environment, this could be the opportunity you have been waiting for. Momentum Group is currently recruiting 23 Customer Services Agents to join its Health Solutions cluster on a permanent basis. These roles are ideal for individuals who have experience in customer service or call centre work and want long-term job stability with one of South Africa’s most respected financial services groups.

This is more than just answering calls. It is about supporting clients, guiding them through important health-related services, and making sure they receive clear, correct, and professional assistance every time they interact with the company.

About Momentum Group and What They Stand For

Momentum Group is a well-known and trusted name in South Africa’s financial and health services space. Through its client-facing brands such as Momentum, Multiply (a wellness and rewards programme), and specialist brands like Guardrisk and Eris Property Group, the group helps individuals and businesses reach their financial goals and life plans.

The company focuses on helping people save, protect what matters most, and plan for the future. At the same time, Momentum Group supports employers by helping them care for and reward their employees. This strong purpose-driven approach makes Momentum Group a respected employer and service provider.

Understanding the Customer Services Agent Role

What Is the Main Purpose of This Job?

The main purpose of the Customer Services Agent role is to provide professional and reliable service to clients through different communication channels. These include inbound calls, emails, and walk-in interactions where applicable.

As a Customer Services Agent, you will listen to client questions, concerns, and complaints, and make sure they are resolved within agreed service levels. You will also work within strict legal and compliance rules, which is very important in the health and financial services industry.

Key Requirements to Apply

Who Is Eligible for These Positions?

To be considered for the Customer Services Agent vacancies at Momentum Group, applicants should meet the following requirements:

A Grade 12 (Matric) certificate
Between 2 and 3 years’ experience in a call centre or customer service environment (preferred)
Exposure to the medical aid or health industry will be an advantage
Ability to speak, read, and write in English, Afrikaans, and at least one Nguni language
Basic to good knowledge of Microsoft Office (Word, Excel, Outlook)

While some requirements are preferred, having strong communication skills and a customer-focused attitude will greatly improve your chances.

Day-to-Day Duties and Responsibilities

Internal Service and Administration Tasks

In this role, you will be responsible for:

Engaging with clients and intermediaries in a professional and respectful manner
Resolving client queries within agreed service level agreements
Taking ownership of client complaints and ensuring they are handled properly
Providing clients with correct information and required documents
Capturing and updating client details accurately on company systems
Completing all administrative tasks and reports on time
Following all legislative and compliance rules during the service process
Identifying system or process problems and suggesting improvements

Accuracy, attention to detail, and professionalism are very important in these tasks.

Client-Focused Responsibilities

Your role will also focus strongly on client satisfaction. This includes:

Investigating client queries and providing feedback within agreed timelines
Escalating complex issues to the correct departments when needed
Giving clear, accurate information and guidance to clients
Making sure clients receive proper after-sales service
Building and maintaining strong relationships with clients and stakeholders
Managing client expectations by delivering on service promises
Suggesting ways to improve customer service and fair treatment of clients

The goal is to ensure that every client feels heard, supported, and respected.

Working With People and Teams

Collaboration and Personal Growth

Momentum Group values teamwork and continuous improvement. As a Customer Services Agent, you will:

Work closely with colleagues, supervisors, and other departments
Take part in change initiatives and adapt positively
Continuously improve your knowledge of the industry and relevant laws
Share ideas that can improve service delivery and efficiency
Take responsibility for your own career growth and development

This role allows you to grow both professionally and personally within a supportive environment.

Financial Awareness and Responsibility

Even though this is a customer service role, you will also contribute to financial awareness by:

Supporting cost-effective service delivery
Using company resources responsibly
Identifying risks and reporting them correctly
Assisting with planning and efficiency improvements within your area

This helps the organisation remain sustainable and efficient.

Skills and Competencies That Matter Most

Momentum Group is looking for candidates who can demonstrate the following competencies:

Ability to examine and understand information
Accurate documentation and record-keeping
Strong relationship-building skills
Clear and confident communication
Ability to remain calm under pressure
Good time management and prioritisation
Strong sense of ethics and standards
Initiative and willingness to take action
Teamwork and adaptability in a changing environment

These skills are essential for delivering high-quality service in a busy client-facing role.

Job Details Summary

Job Title: Customer Services Agent (X23)
Reference Number: MMH250121-4
Position Type: Permanent
Role Family: Client Services
Cluster: Health Solutions
Closing Date: 12 January 2026

Applicants are advised to always verify the job advert on the official Momentum Group careers page before applying.

Why This Opportunity Is Worth Applying For

These Customer Services Agent roles offer job security, professional growth, and the chance to work for a respected organisation that truly values its clients and employees. If you enjoy helping people, working in a structured environment, and building a long-term career in customer service or the health sector, this opportunity at Momentum Group could be the right step forward.

Apply Now