Momentum Health Unemployed Youth Contact Centre Learnership Programme 2026

Momentum Health, part of the Momentum Metropolitan Group, invites suitably qualified applicants to apply for the Contact Centre Learnership Programme 2026. This learnership is open to unemployed South African youth, with applications closing on 12 January 2026. The programme runs for 12 months, starting on 01 February 2026 and ending on 31 January 2027, and will be based in Centurion, Gauteng.

This opportunity is designed for young people who want a real entry point into the medical aid, health insurance, and contact centre industry, while gaining a nationally recognised qualification and real workplace experience in a professional corporate environment.

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What Makes This Momentum Learnership a Big Opportunity

Many young South Africans struggle to find work not because they lack qualifications, but because they lack experience. This learnership was created to solve exactly that problem.

The Momentum Contact Centre Learnership combines structured learning with real work exposure. Learners are not just sitting in a classroom. They are trained, guided, assessed, and exposed to real systems, real clients, and real workplace expectations.

By the end of the programme, learners walk away with more than a certificate. They leave with experience, confidence, and a strong understanding of how the health and insurance industry works.

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Qualification You Will Earn

Nationally Recognised and Industry Relevant

This learnership leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5).

• SAQA ID: 105030
• Qualification Level: NQF Level 5

This qualification is highly valued across:

• Medical aid schemes
• Health insurance companies
• Administrators
• Call centres and client service environments

The skills gained are transferable and can open doors across multiple sectors.

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Learnership Overview at a Glance

• Organisation: Momentum Health (Momentum Metropolitan Group)
• Programme: Contact Centre Learnership
• Duration: 12 Months
• Start Date: 01 February 2026
• End Date: 31 January 2027
• Closing Date: 12 January 2026
• Location: Centurion, Gauteng
• Employment Type: Temporary (Learnership)
• Age Requirement: 18 – 30 years
• Who Can Apply: Unemployed South African youth
• People with Disabilities: Strongly encouraged to apply

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What You Will Learn During the Programme

Practical Skills That Employers Value

Throughout the 12 months, learners will receive both theoretical and practical training. The programme focuses on building real workplace skills that employers look for.

You will learn about:

• Medical aid and health insurance products
• Health care benefits administration
• Client service and advisory skills
• Contact centre operations
• Compliance and industry regulations

This training is supported by assessments and workplace evaluations to ensure learners meet national standards.

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Duties and Responsibilities During the Learnership

This is an active and demanding programme. Learners are expected to take responsibility for their development and performance.

Your responsibilities will include:

• Attending classroom-based training sessions
• Taking part in practical, on-the-job training
• Learning Momentum Health products, systems, and procedures
• Handling client queries under supervision
• Using internal systems and contact centre tools
• Completing workplace logbooks
• Compiling a Portfolio of Evidence (PoE) for SETA submission
• Completing formative and summative assessments
• Writing and passing the EISA examination
• Maintaining professional behaviour and living Momentum Group values

Learners are treated as developing professionals, not observers.

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Minimum Requirements to Apply

To qualify for the Momentum Contact Centre Learnership Programme 2026, applicants must meet all of the following requirements.

Education Requirements

• Completed Grade 12 (Matric)
• Mathematics: Minimum 40%
  OR
• Mathematical Literacy: Minimum 60%
• English plus one other South African language: Minimum 50%

Personal Requirements

• South African citizen
• Between 18 and 30 years old
• Unemployed
• Not studying (full-time or part-time)
• Must not have completed the same learnership before
• Able to commit to the full 12-month programme
• Able to commute to Centurion independently

Added Advantage

• Basic computer skills (email, MS Word, internal systems)

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Inclusivity and Equal Opportunity

Momentum Health is committed to inclusive recruitment. People with disabilities are strongly encouraged to apply, and applications are assessed fairly based on requirements and potential.

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Documents You Must Upload

Incorrect or missing documents are one of the main reasons applications are rejected. Make sure everything is clear and valid.

You must upload:

• Certified copy of your South African ID
• Certified copy of your Matric certificate

Important notes:

• Certifications must be not older than 3 months
• Documents must be clear and readable

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Skills and Qualities Momentum Is Looking For

Momentum looks beyond marks. Successful learners usually show:

• Strong attention to detail
• Good communication skills
• Willingness to learn
• Ability to work under pressure
• Client-focused mindset
• Problem-solving ability
• Teamwork and cooperation
• Self-discipline and accountability

These skills help learners succeed during the programme and beyond it.

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Why This Learnership Can Change Your Future

While completion of the learnership does not guarantee permanent employment, it greatly improves employability. Many learners use this qualification and experience to move into permanent roles within the health, insurance, and contact centre industries.

If you are unemployed, living in Gauteng, and serious about building a career rather than just finding short-term work, this learnership is a powerful stepping stone.

Applications close on 12 January 2026. If you meet the requirements and are ready to commit to learning and growth, this could be the opportunity that sets your career in motion.