Nedbank – 80 Hour Service Consultant (Apply Before 05 December 2025)

If you have ever imagined yourself working inside a big, trusted bank and helping people with their money and banking needs, then this might be the perfect chance for you. Nedbank is currently looking for an 80 Hour Service Consultant to join their team in the Sales and Service – Client Service division. The advert closing date is 05 December 2025, so you need to act fast if you are interested.

This role is ideal for someone who enjoys helping others, working with people, and learning about banking services and digital technology. You don’t just stand behind a counter – you become the person who makes a big difference in every client’s banking experience.

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What Is the Main Purpose of This Job?

As a Service Consultant at Nedbank, your main role is to help clients understand how to use digital and self-service banking tools. You will also help them with cash transactions like deposits and withdrawals, and assist in keeping banking machines like ATMs working smoothly.

Your goal is to make banking easier, faster, and safer for every customer that walks into the branch.

This job is part of the FAIS Affected category, which means you must follow all banking rules and guidelines carefully when dealing with clients and their money.

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Your Main Duties and Responsibilities

1. Helping and Supporting Clients

You will spend most of your time helping clients with their banking needs, such as:

• Assisting clients with using self-service machines and digital banking tools
• Helping them download and log in to banking apps
• Showing them how to buy airtime, data, or other services
• Helping them get bank statements, cards, and documents
• Answering questions and solving basic problems
• Guiding clients through their online banking processes
• Making clients feel welcome and valued
• Building strong relationships with regular clients
• Finding possible sales leads and referring them to the correct department

Your job is to make sure every person leaves the bank feeling helped and happy.

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2. Working with Cash and Banking Systems

You will also deal with important cash and banking tasks, such as:

• Accepting cash deposits and giving withdrawals
• Balancing and securing cash in your area
• Filling up and checking ATMs and other devices
• Handling foreign exchange requests (where needed)
• Making sure all documents are correct and prepared for transfer
• Reporting any cash problems or shortages
• Keeping all machines clean, stocked, and working properly

This part of the job is very important because it involves money and security.

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3. Risk, Safety, and Rules

Because this is a bank job, you must follow strict safety and risk rules, including:

• Checking every client’s identity
• Following all cash handling procedures
• Preventing fraud and mistakes
• Reporting anything suspicious
• Staying within the allowed cash limits

This helps to protect both the clients and the bank.

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Minimum Qualifications and Experience Needed

To apply for the Nedbank 80 Hour Service Consultant position, you must meet the following requirements:

Essential Qualification:

• You must have a Diploma (NQF Level 6)

Preferred Qualification:

• A qualification in Banking Services (like a Higher Certificate in Banking – NQF Level 5) will be a big advantage

Required Experience:

• 1–2 years experience in retail, banking, or client service
• Experience working with cash
• Must be comfortable with technology
• Experience in solving basic problems for clients
• Forex (Foreign Exchange) experience is a bonus

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Skills and Personal Qualities Nedbank Is Looking For

Nedbank needs someone who is not only smart but also has the right attitude. These are some of the most important skills for this role:

• Excellent customer service skills
• Strong communication ability
• Problem-solving skills
• Good relationship-building skills
• Honest and trustworthy
• Ability to work under pressure
• Quick learner
• Good with computers and digital tools
• Able to adapt to change

If you are someone who enjoys helping people and can stay calm in a busy environment, then you are a good match for this role.

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Why You Should Apply for This Job

Working at Nedbank is more than just a job – it is the beginning of a powerful career in the banking industry. This role gives you:

• Real experience in a top bank
• A chance to grow your skills
• An opportunity to move up within the company
• Strong experience to add to your CV
• A professional working environment

Many people who start as Service Consultants go on to become team leaders, managers, and banking specialists.

This could be your first big step towards a successful financial career.

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Don’t Miss the Closing Date!

The closing date is: 05 December 5, 2025
If you are interested, start preparing your documents and apply as soon as possible. Banking jobs are very competitive, and thousands of people will apply.

Don’t let fear or doubt stop you. Take the chance, apply, and believe in yourself.

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