Nedbank 80 Hour Service Consultant Vacancies

Nedbank invites suitably qualified applicants to apply for their 80 Hour Service Consultant Vacancies (Multiple Posts) within the Personal and Private Banking cluster. The closing date for applications is 7 January 2026. These positions are based in Protea, Soweto – Gauteng and are ideal for customer-focused individuals who enjoy working with people, cash, and digital banking solutions.

If you are passionate about helping clients, comfortable with technology, and looking to grow your career in banking, this role offers a solid opportunity to work for one of South Africa’s most trusted financial institutions.

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Why Working at Nedbank Is a Smart Career Move

Nedbank is known for its strong values, client-first approach, and commitment to service excellence. The bank continues to invest in people who are willing to learn, adapt, and deliver quality service every day.

As an 80 Hour Service Consultant, you will play a key role in helping clients move confidently into digital and self-service banking, while still providing reliable face-to-face support in the branch. This role sits within the Client Service career stream and follows the Manage Self: Technical (MST) leadership pipeline, making it ideal for individuals who want to build strong technical and service skills.

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Understanding the Purpose of the 80 Hour Service Consultant Role

The main purpose of this role is to educate clients on the convenience, safety, and usefulness of Nedbank’s digital and self-service banking options. At the same time, you will handle cash transactions, assist with ATM and device support, and ensure smooth day-to-day branch operations.

This position requires a balance between people skills, technical understanding, and attention to detail. You will be expected to meet business goals while consistently exceeding client expectations.

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Client Engagement Responsibilities You Will Handle Daily

Supporting Clients in the Branch

You will be responsible for managing client flow in the branch by addressing concerns related to queues and digital devices. This includes guiding clients to the right service area and prioritising those with special needs.

You will meet and greet clients, verify their documents, understand their needs, and direct them appropriately. Building trust and confidence with clients is a key part of this role.

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Digital and Self-Service Support

A large part of your role will involve helping clients use digital banking tools. This includes:

• Assisting clients to download banking apps and fix login issues
• Educating clients on self-service devices and online banking features
• Helping clients obtain bank statements, cards, and documents from self-service zones
• Assisting clients to buy value-added services such as airtime and data

You will also guide clients through completing their service requests online, helping them become more confident with digital banking.

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Building Relationships and Identifying Opportunities

You will keep clients informed about the progress of their applications and queries, ensuring clear communication at all times. By understanding client needs, you will identify quality sales leads and support cross-selling without giving advice, referring opportunities to the correct departments when needed.

Your role is to nurture strong, long-term client relationships based on trust, care, and reliable service.

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Business Operations and Cash Handling Duties

Cash and Teller Responsibilities

You will process cash transactions over the counter, including deposits, withdrawals, transfers, and change requests. You will follow all relevant procedures and policies to ensure accuracy and security.

You will also assist with foreign exchange transactions where applicable, such as bills, transfers, and forex-related services.

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Device and ATM Support

Another important responsibility is ensuring ATMs and self-service devices are available and working. This includes:

• Balancing and loading cash into ATMs
• Performing first-line device maintenance
• Replenishing consumables in store devices
• Attending to down devices promptly

You will also support cash management strategies, including treasury and recycling processes within the branch.

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Stock Control and Reporting

You will help manage branch stock, such as bank cards, ensuring they are balanced and secured. Old or expired stock must be destroyed according to reports and procedures.

You will prepare transactional documents for inter-bank transfers and ensure they are handed over to couriers on time. Any discrepancies in cash holdings must be declared immediately to minimise losses.

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Risk, Compliance, and Security Responsibilities

Risk management is a critical part of this role. You will control counter and drop safe limits according to policy and follow all authentication procedures to prevent fraud and losses.

You will be expected to fully understand and apply Nedbank’s security policies, governance rules, and compliance standards in your daily work.

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Minimum Experience and Qualifications Required

Experience

To be considered for this role, you should have:

• 2 to 3 years of customer-facing experience, preferably in a retail banking branch
• 1 to 2 years of experience in client service, cash handling, technology support, or first-line problem resolution
• Foreign exchange experience will be an advantage where applicable

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Qualifications and Requirements

You must have:

• Matric / Grade 12 / National Senior Certificate
• A Banking Services qualification, such as a Higher Certificate in Banking Services (NQF Level 5), will be an advantage
• A clear ITC record and no criminal record

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Technical Knowledge and Behavioural Skills Needed

You should have a good understanding of:

• Customer service principles
• Banking products and services
• Problem-solving and relationship management
• Governance, risk, and control processes
• Nedbank security policies and forex products

Behaviourally, Nedbank is looking for candidates who demonstrate:

• Strong customer loyalty and trust-building skills
• Ability to collaborate and manage work effectively
• Adaptability and stress tolerance
• Willingness to learn continuously and improve

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Key Dates and Job Information

• Job Title: 80 Hour Service Consultant
• Cluster: Personal and Private Banking – Consumer Channel
• Location: Protea, Soweto – Gauteng
• Career Stream: Client Service
• Closing Date: 7 January 2026

Late applications may not be considered.

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Why This Role Is Worth Applying For

This Nedbank 80 Hour Service Consultant position offers hands-on banking experience, exposure to digital transformation, and the chance to work closely with clients every day. It is well suited for individuals who enjoy helping others, working with numbers and technology, and building a long-term career in banking.

If you meet the requirements and are ready to grow within a respected financial institution, this opportunity could be the next important step in your career journey.