PEP invites suitably qualified candidates to apply for their Control Room Technical Support: Security Systems vacancies. There are 3 positions available, offering you the chance to join one of South Africa’s most trusted retail brands.
As a PEP team member – known as a Dynamo – you’ll be part of a vibrant, hardworking, and supportive environment where every employee plays a role in making customers look and feel good.
If you have technical experience in security systems and are ready to make a difference by helping protect stores and reduce losses, this opportunity is for you.
About the Role
The main purpose of this position is to ensure all PEP store security systems are functioning at their best and well-maintained according to set company standards.
You will work in PEP’s central in-house control room, where you’ll monitor alarm and CCTV systems, respond to incidents quickly, and help address criminal activities in stores. Your role will directly contribute to reducing losses and improving store safety.
Key Responsibilities
As part of the Control Room Technical Support team, you will be responsible for:
- Monitoring all security systems across PEP stores.
- Providing remote support to alarm and CCTV technicians.
- Adding and changing alarm and safe pin codes.
- Handling administrative tasks related to in-store safe requirements.
- Monitoring and managing fail-to-close and fail-to-open alerts.
- Updating the department technical tracker sheet regularly.
- Creating work orders for unresolved technical issues.
- Escalating complex issues to higher support levels when necessary.
- Auditing store alarm and CCTV programming and setup.
- Providing basic technical assistance for store-related alarm and CCTV issues.
- Managing and updating technical WhatsApp groups to streamline communication.
Minimum Job Requirements
To qualify for this role, applicants must meet the following criteria:
- Grade 12 / Matric certificate
- PSIRA Grade B certification
- 3-5 years of experience in a security or technical environment
- Experience working with Patriot Monitoring Software or similar monitoring systems
- Knowledge of Texecom alarm systems with backend solutions like Wintex or Maintex
- Familiarity with Hikvision systems, including remote system programming and monitoring
- Knowledge of Networks and IT will be an advantage
Essential Competencies
The ideal candidate should have:
- High levels of integrity and honesty
- Strong situational awareness
- Excellent listening and communication skills
- Assertiveness and the ability to handle difficult situations
- Professional telephone etiquette
- A strong technical aptitude and problem-solving mindset
- Great attention to accuracy and detail
Why Work at PEP
PEP is not just a retail company – it’s a place where employees are valued and supported. As a Dynamo, you’ll be part of a team that believes in teamwork, accountability, and growth.
This role gives you the chance to:
- Work with cutting-edge security systems and technology.
- Make a real impact by reducing store losses and improving safety.
- Grow your technical skills and career in a supportive environment.
- Be part of a company that values diversity and equal opportunity.
Important Information for Applicants
- If you do not receive feedback within 4 weeks of the closing date, please consider your application unsuccessful.
- PEP is committed to employment equity, and all appointments will be made in line with these guidelines.
How to Apply
- Visit the PEP Careers page at www.pepstores.com/careers.
- Search for Control Room Technical Support: Security Systems positions.
- Complete the online application form.
- Upload all required documents, including your CV and certifications.
- Submit your application before the closing date.
Why You Should Apply Now
With only 3 positions available, this is a high-demand opportunity for skilled professionals in the security and technical field.
If you have the right experience and qualifications, this role could be your next step toward a stable and rewarding career with one of South Africa’s most trusted retail brands.
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