SANRAL invites suitably qualified applicants to apply for their Contact Centre Agent Vacancies (38 Posts). The closing date for applications is 5 December 2025, and this could be the chance many young South Africans have been waiting for to finally secure a stable, long-term job with a nationally respected organisation.
If you enjoy helping people, answering questions, and solving problems, this opportunity could be perfect for you. Working as a Contact Centre Agent at SANRAL is not just about answering calls. It is about making life easier for millions of South African road users every single day.
The South African National Roads Agency SOC Ltd (SANRAL) is responsible for South Africa’s national road network. This includes major highways, toll roads, and important transport routes that keep the country moving. When people travel for work, school, holidays, or family visits, they often use roads that are managed by SANRAL.
This means SANRAL plays a big role in everyday life, even if people don’t always notice it. Behind the scenes, the organisation is made up of many teams, and one of the most important is the Contact Centre Team.
The Contact Centre is the place where road users go for help. It is where questions get answered, problems get solved, and accurate information is shared. By joining this team, you become the voice of SANRAL. You help people understand e-tolls, report road issues, and get the information they need to stay safe on the roads.
That is why this job is more than just a normal call centre position. It is a professional role with real responsibility and a chance to make a difference.
Here is a simple breakdown of what you need to know:
These are real, permanent jobs with stability. In today’s tough job market, that alone makes this opportunity very valuable.
As a SANRAL Contact Centre Agent, your main job is to help members of the public. This is done in different ways, not only by phone.
You will speak to people through:
Some people will be confused, others will be frustrated, and some will just need simple information. Your role is to stay calm, friendly, and helpful while guiding them in the right direction.
Every query must be recorded on a system called a CRM (Customer Relationship Management) system. This helps SANRAL keep track of customer issues and make sure nothing gets lost or forgotten. Being able to use computers comfortably is very important in this job.
You will give customers information about:
This means you must be willing to learn, remember important details, and pay attention during training.
Before you apply, you must make sure you qualify. SANRAL is very clear about what they want.
You must have:
These requirements are not negotiable. They are there to make sure that only people who are ready for this professional environment are selected.
If you already have these skills, your application will be stronger:
Experience using systems like:
This shows you already understand how customer information is captured and managed.
Knowing your way around systems such as:
This gives you a big advantage because it shows you can start working with less training.
If you qualify and feel ready, here is what you should do:
You will need:
Make sure your CV is neat and easy to read.
Follow the SANRAL application instructions and clearly state that you are applying for the Contact Centre Agent position. Double-check that your contact details are correct so they can reach you.
The closing date is 5 December 2025. Late applications are usually rejected, so it is important to apply as soon as possible.
South Africa has many job seekers, but opportunities like this don’t appear every day. This job offers:
If you are tired of short-term jobs, rejections, or unemployment, this could be the fresh start you have been praying for. SANRAL is looking for people who are ready to work hard, stay professional, and care about helping others.
If that sounds like you, do not wait. Start preparing your application today and take the first step towards a better future.
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