Shoprite is Searching for Passionate Customer Service Agents – Could This Be Your Next Career Step?

Shoprite invites suitably qualified applicants to apply for their Customer Service Agent Vacancies in South Africa. These positions are permanent, and the closing date for applications is 12 October 2025. If you are someone who loves helping people, solving problems, and creating a great customer experience, this opportunity could be the perfect fit for you.

Working at Shoprite is not just about a paycheck – it’s about being part of a team that serves millions of customers every day. The role of a Customer Service Agent is one of the most important jobs in the company because you will be the first person customers reach out to when they need help.

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Why This Job Matters

When customers call Shoprite, they are not just looking for answers, they are looking for support, guidance, and solutions. This is why the Customer Service Agent role is so important. In this position, you will be responsible for answering questions, solving problems, and making sure every customer feels valued and heard.

Every call or message is a chance to make someone’s shopping experience better. Shoprite believes that excellent customer service is what makes customers come back again and again. By joining this role, you are helping to keep millions of families happy and satisfied with their shopping experience.

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What You Will Be Doing

As a Shoprite Customer Service Agent, your main responsibilities will include:

• Delivering outstanding service to every customer who contacts the company.
• Handling incoming calls, responding to questions, and resolving issues quickly and effectively.
• Providing accurate information about products, services, and promotions.
• Acting fast in urgent or emergency situations to support customers.
• Escalating customer concerns when necessary and giving updates until the issue is resolved.
• Staying up to date with Shoprite’s products, campaigns, policies, and service requirements.
• Working hard to ensure customers are happy so that they continue choosing Shoprite.
• Following all company policies and suggesting improvements when things can be done better.
• Assisting teammates whenever possible, such as helping with language barriers or sharing knowledge.
• Taking responsibility for continuous personal growth and development in customer service.

This role is shift-based, meaning you will work 45 hours per week across any five days from Monday to Sunday, including public holidays. It’s a dynamic environment, so flexibility and teamwork are key.

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Who Can Apply

To be considered for this role, candidates need to meet the following requirements:

Essential Requirements:

• A Grade 12 / Matric certificate.
• At least 5 years of experience working in a customer service environment or a similar role.
• Strong computer skills, especially with Microsoft Office 365 and SharePoint Online.

Beneficial (but not required):

• A diploma, degree, or certificate in communications or a related field.
• Experience in retail or working in a contact centre environment.

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The Skills You Need to Succeed

Being a successful Customer Service Agent at Shoprite requires more than just answering phones. You need to be:

• A clear communicator who can explain things in simple and friendly terms.
• A problem-solver who can handle pressure and stay calm when customers are upset.
• Someone who pays attention to detail, making sure information given is always correct.
• A team player who can support colleagues and share knowledge.
• A fast learner who wants to keep improving and growing in the role.

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Why Choose Shoprite?

Shoprite is one of Africa’s biggest retailers, trusted by millions of customers. Working here means you are part of a company that values growth, teamwork, and innovation. Employees are encouraged to give their best, and in return, Shoprite offers opportunities for career development and long-term stability.

If you are passionate about customer service and enjoy helping people, this role offers the chance to make a real impact every single day. You will not just be answering calls – you will be creating moments of trust and reliability that keep customers loyal.

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How to Apply

Interested candidates must submit their applications before the closing date of 12 October 2025. Make sure your CV highlights your customer service experience, your skills with communication, and your knowledge of handling customer queries.

Shoprite is looking for dedicated people who are serious about customer care. If that sounds like you, don’t miss this opportunity.