Sun International Surveillance Monitoring Officer Vacancies – A Behind-the-Scenes Role That Protects It All

Sun International invites suitably qualified applicants to apply for their Surveillance Monitoring Officer Vacancies (Multiple Posts). This is a permanent position, and applications are welcomed under reference number SI-672. If you are detail-focused, alert, and interested in security, compliance, and monitoring operations, this opportunity could be a strong career step.

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A Career Opportunity Where Focus and Accuracy Truly Matter

Sun International is one of South Africa’s most respected names in hospitality, gaming, and entertainment. Behind the bright lights and busy casino floors is a highly controlled environment where safety, fairness, and compliance are taken very seriously. This is where the Surveillance Monitoring Officer plays a critical role.

This position is ideal for someone who can stay calm, focused, and observant for long periods of time. You will be responsible for monitoring both gaming and non-gaming activities to ensure that all procedures are followed and that company assets, staff, and guests are protected at all times.

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What the Surveillance Monitoring Officer Role Is About

Main Purpose of the Job

The main purpose of the Surveillance Monitoring Officer role is to monitor operations closely to ensure compliance with gaming rules, internal procedures, and legal requirements. The role also focuses on identifying risks, unusual behaviour, and incidents that could affect the safety or integrity of the operation.

You will work behind the scenes, using surveillance systems and reports to make sure everything runs as it should.

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Key Duties and Responsibilities Explained Simply

Incident Monitoring and Reporting

A major part of this role involves identifying and reporting incidents accurately.

Your responsibilities will include:

• Reporting all incidents and significant events to the relevant stakeholders.
• Prioritising reports based on how serious the incident is.
• Capturing accurate information on the Electronic Occurrence Book (EOB).
• Compiling clear and detailed reports when required.
• Recording and safely storing evidence for future reference.

Clear reporting is essential, as these records may be used for investigations or audits.

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Surveillance Review and Investigation

You will spend a lot of time reviewing footage and information.

This includes:

• Reviewing video footage linked to incidents, queries, or variances.
• Investigating all variances reported to the Surveillance Department.
• Reporting findings clearly and professionally.
• Monitoring all gaming procedures to ensure they meet required standards.
• Identifying unusual behaviour, patterns, or deviations from normal activity.

This part of the job requires patience, strong attention to detail, and good judgement.

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Gaming and Non-Gaming Compliance Monitoring

The role covers both gaming and non-gaming areas.

You will be responsible for:

• Monitoring gaming procedures against approved operating standards.
• Completing target reports, punter scans, and escorts according to unit schedules.
• Verifying jackpots, table activity, and related gaming actions.
• Issuing and checking playing cards and other gaming equipment as per standard operating procedures.
• Monitoring non-gaming procedures to ensure compliance with company rules.

This ensures fairness, safety, and compliance across all areas of operation.

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Systems, Equipment, and Risk Monitoring

You will also help ensure surveillance systems remain functional and effective.

Your duties include:

• Performing system and interface checks.
• Testing alarm conditions.
• Reporting faulty equipment for repair by the relevant department.
• Proactively monitoring high-risk areas.
• Supporting emergency response actions according to procedures.

Being proactive helps prevent incidents before they escalate.

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Minimum Requirements to Apply

To be considered for this position, applicants must meet the following requirements.

Education and Experience Requirements

• Grade 12 (Matric) with Maths Literacy.
• English fluency, both written and spoken.
• Valid gaming license.
• PSIRA Grade C certificate.
• Basic surveillance monitoring training, including exposure to tables, slots, finance, and cashiering systems.
• At least 1 year of experience in a gaming, financial auditing, law enforcement, or security-related environment (advantageous).
• Experience using surveillance equipment is an advantage.
• Computer literacy.
• No criminal record.

Meeting these requirements is important for compliance and operational readiness.

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Skills and Personal Competencies Needed

This role requires a very specific skill set.

Essential Skills and Abilities

• Ability to work shifts based on operational needs.
• Strong concentration and the ability to focus for long periods.
• Good eyesight, including colour vision, with or without corrective lenses.
• Ability to detect suspicious or unusual behaviour.
• Quick recognition of important details.
• Ability to separate real incidents from background activity.
• Sensitivity to changes or deviations from normal procedures.
• Strong attention to detail and consistency.
• Ability to review surveillance screens efficiently.
• High levels of vigilance over extended periods.

These skills are critical for success in a surveillance environment.

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Employment Equity and Compliance Information

Preference will be given to suitably qualified candidates from designated groups in line with the Employment Equity Act. This is also aligned with internal recruitment policies and Gaming Board licence conditions.

Applicants should be aware that reference checks will be conducted. Personal information will be processed in line with the Protection of Personal Information Act, and by applying, candidates agree to this process.

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Position Details at a Glance

• Job Title: Surveillance Monitoring Officer
• Company: Sun International
• Reference Number: SI-672
• Job Type: Permanent
• Work Level: Junior
• Salary: Market related
• Employment Equity Position: Yes

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Important Application Notice

If you have not been contacted within one month after the closing date, please consider your application unsuccessful.

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Why This Role Is Worth Considering

If you are disciplined, alert, and interested in security, compliance, and surveillance operations, the Sun International Surveillance Monitoring Officer role offers stability, responsibility, and valuable experience within a respected organisation. It is a role where your focus and attention truly make a difference every single day.