Job Opportunities

Takealot Customer Engagement Assistant (Mr D Food) – Apply Now!

Takealot.com, South Africa’s biggest online retailer, is inviting passionate and energetic individuals to apply for the Customer Engagement Assistant – Mr D Food (Flexi Perm) position in Cape Town. The closing date for applications has not been announced yet, but applicants are encouraged to apply as soon as possible.

If you are tech-savvy, love solving customer problems, and want to work in a fast-paced digital environment, this could be the perfect opportunity for you.

About Takealot and Mr D Food

Takealot.com is one of South Africa’s most successful eCommerce platforms, known for its fast delivery, wide product range, and excellent service. Mr D Food, part of the Takealot Group, is one of the country’s leading food delivery apps—bringing meals from top restaurants straight to customers’ doors.

Together, these companies are shaping the future of online shopping and food delivery in South Africa. Working here means being part of an exciting, innovative, and energetic team that’s always pushing boundaries.

About the Role: Customer Engagement Assistant

The Customer Engagement Assistant plays a key role in ensuring that every Mr D Food customer receives top-quality service and support. You’ll be part of a young, dynamic team that handles customer queries through multiple channels, including social media, email, and phone.

Your mission? To make sure every customer issue is solved quickly, kindly, and effectively — turning every complaint into a positive experience.

This is more than just a customer service role — it’s a chance to represent one of South Africa’s fastest-growing brands and build a career in the digital service space.

What You’ll Be Doing

As a Customer Engagement Assistant, you’ll be responsible for:

Handling customer complaints and queries by identifying problems and finding quick, effective solutions.
Using various software tools to access customer accounts, review details, and provide accurate feedback.
Liaising with internal teams (like restaurants, drivers, and operations) to resolve customer issues.
Monitoring social media platforms and responding to customers’ posts or messages on Mr D Food’s pages.
Tracking customer satisfaction and suggesting improvements where needed.
Following up to make sure every customer’s issue is fully resolved.

You’ll be the bridge between customers and the Mr D Food team — helping to keep service levels high and customers happy.

What You’ll Need to Qualify

To apply for this position, you should have:

A Senior Certificate (Matric) or higher qualification.
At least 12 months of customer service experience.
Strong communication skills — both written and verbal.
The ability to work flexible shifts, including weekends, nights, and public holidays.
Good computer skills, including MS Excel, MS Outlook, and internet browsers.

Experience in a customer-facing or call centre environment will be a strong advantage.

Skills and Qualities That Make You the Right Fit

Takealot is looking for people who are confident, friendly, and great at multitasking. You’ll thrive here if you are:

Customer-focused — you genuinely care about helping people.
Empathetic — you listen and understand customer concerns.
Action-oriented — you don’t wait for problems to fix themselves.
Organized — you can juggle multiple tasks without losing focus.
Detail-oriented — you notice small things that make a big difference.
A team player — you enjoy working with others toward shared goals.
Adaptable — you can handle a fast-paced, high-pressure environment.
Positive and energetic — even when things get busy, you stay calm and focused.

If you’re passionate about customer service and enjoy problem-solving, you’ll feel right at home on the Mr D Food team.

What Makes Working at Takealot Special

At Takealot, no two days are the same. The company’s culture is built around innovation, teamwork, and learning. Employees are encouraged to share ideas, take ownership of projects, and constantly improve how things are done.

Here’s what you can expect when working at Takealot:

A fun and vibrant work environment filled with smart, driven people.
Career growth opportunities across different departments.
Market-related benefits and rewards for great performance.
An open culture where feedback and new ideas are always welcome.
Chances to make a real impact in one of Africa’s leading tech companies.

This is a workplace that values action, creativity, and collaboration — a place for people who want to grow their skills and be part of something exciting.

How to Apply

If you meet the requirements and want to be part of a team that’s transforming online food delivery in South Africa, apply now through the Takealot careers portal.

Apply Now

Make sure your CV is up to date and highlights your customer service experience, communication skills, and tech abilities.

Why You Should Apply

This role is a perfect match for someone who loves interacting with people and enjoys solving problems. You’ll gain hands-on experience in customer relations, communication, and digital engagement — skills that will help you grow in today’s online business world.

If you’re ready to take on challenges, learn quickly, and contribute to a brand that’s growing fast — Mr D Food and Takealot are ready to welcome you.