Job Opportunities

Takealot Online Fashion Assistant Vacancies

Takealot, through its fashion brand Superbalist.com, invites suitably qualified applicants to apply for their Online Fashion Assistant Vacancies. The closing date for applications will be communicated by the employer, and interested candidates are encouraged to apply as soon as possible.

If you enjoy fashion, helping people, and working online instead of in a physical store, this opportunity could be perfect for you. Superbalist.com, one of South Africa’s leading online fashion retailers and part of the Takealot Group, is looking for passionate and customer-focused Online Fashion Assistants to join their growing team. This role is ideal for young people who enjoy customer service, love working with technology, and want to be part of a fast-moving digital business.

This is not just another call centre job. It is a role where you help customers feel confident about their fashion choices, solve their problems quickly, and represent a well-known online brand.

About Superbalist and Takealot

Superbalist.com is a fast-growing online fashion store based in South Africa. It is part of the Takealot Group, one of the biggest e-commerce companies in the country. Superbalist is known for its trendy fashion, wide product range, and strong focus on customer satisfaction.

The company has a high-performance but friendly culture. Team members are encouraged to think big, move fast, and take ownership of their work. At Superbalist, people work together, support each other, and aim to build a world-class fashion brand that South Africans love.

What Is the Online Fashion Assistant Role?

Understanding the Job in Simple Terms

As an Online Fashion Assistant, you will be part of the Customer Service team and report to the Customer Service Team Leader. Your main job is to help customers with their questions and issues related to online fashion orders.

You will communicate with customers using different platforms such as phone calls, emails, live chat, and customer support systems. Your goal is to make sure every customer gets fast, friendly, and professional service.

Main Responsibilities of an Online Fashion Assistant

What You Will Be Doing Every Day

Your daily duties will include:

Helping customers by responding quickly and professionally to their questions
Assisting customers through phone calls, emails, live chat, and support tools
Solving customer problems related to orders, deliveries, exchanges, and returns
Processing exchanges and returns accurately and on time
Managing customer expectations in a polite and professional way
Collecting customer information carefully and updating records correctly
Educating customers to help prevent future issues
Recording all interactions using contact tracking systems
Working closely with your team to reduce response times
Looking for better ways to improve customer experience
Taking initiative to solve problems and delight customers
Being flexible with working hours and available for occasional overtime

This role requires focus, speed, and a strong desire to help people.

Working Environment and Team Culture

Superbalist offers a fun, energetic, and collaborative work environment. The Customer Service team is seen as the face of the brand. Team members are friendly, professional, and always focused on delivering excellent service.

The environment is fast-paced and can be busy, especially during sales periods. However, it is also supportive and exciting, making it a great place to learn and grow.

Skills and Personal Qualities Needed

What Makes Someone Successful in This Role

To do well as an Online Fashion Assistant, you should have the following skills and qualities:

Good spoken and written English
Strong typing skills and confidence using computers
Ability to navigate systems and software easily
Logical thinking and good judgment when solving problems
Strong sense of responsibility and honesty
Willingness to take ownership of issues, even if they were not caused by you
Ability to work well with others in a team
Comfort working in a fast-paced and high-pressure environment
Strong customer focus and desire to deliver great service
Emotional strength and ability to handle change
Curiosity and willingness to learn new things
Ability to find the real cause of a problem and solve it

This role suits people who are patient, confident, and enjoy helping others.

Minimum Requirements and Qualifications

Who Can Apply for This Job?

To be considered for the Online Fashion Assistant position, applicants must meet the following requirements:

A National Senior Certificate (Matric) or higher qualification
At least 6 to 12 months of customer service experience
Good computer skills and confidence using technology

Previous experience in online retail or fashion is helpful, but not required. What matters most is your attitude and willingness to learn.

What Kind of People Superbalist Is Looking For

Superbalist is looking for team members who:

Make decisions confidently
Always want to learn and improve
Think creatively and aim high
Take action instead of waiting
Care deeply about customers and their experience
Take responsibility for their work
Work well with others
Are trustworthy, friendly, and open-minded
Enjoy simplifying problems and finding solutions

If these qualities describe you, you could be a great fit for the team.

Equal Opportunity and Fair Hiring

Takealot and Superbalist are Equal Opportunity Employers. Preference will be given to applicants from previously disadvantaged groups and people living with disabilities, in line with employment equity goals.

The company believes in creating a diverse and inclusive workplace where everyone has a fair chance to succeed.

Why This Opportunity Is Worth Applying For

This Online Fashion Assistant role offers more than just a job. It gives you:

Experience with a leading online retailer
Valuable customer service and digital skills
A supportive and energetic work environment
Opportunities to grow within the Takealot Group
Exposure to the fast-growing e-commerce industry

If you love fashion, enjoy working online, and want to be part of a successful South African brand, this Superbalist Online Fashion Assistant position could be the opportunity that helps you build a strong future.

Apply Now