The Department of Public Works and Infrastructure (DPWI) is inviting suitably qualified applicants to apply for its Administrative Clerk: Helpdesk and Complaints Vacancy at the Gqeberha Regional Office. This is an exciting opportunity for job seekers with Grade 12 who want to start a career in government, as no previous work experience is required. The closing date for applications is 11 September 2026.
For many young people, finding an entry-level job can be difficult because many vacancies ask for work experience. This Department of Public Works vacancy is different because candidates who have completed Grade 12 can apply without having previous formal work experience. The successful applicant will provide administrative support, deal with enquiries and complaints, assist with meetings, help with travel and procurement arrangements, and maintain important records.
The Administrative Clerk will work in the Helpdesk and Complaints environment at the Department of Public Works and Infrastructure’s Gqeberha Regional Office.
The job involves a mixture of office administration and customer support. The successful candidate will need to communicate with people, keep records up to date, follow up on complaints and help officials with different administrative tasks.
One of the biggest things that may attract job seekers to this vacancy is that previous work experience is not required.
Applicants need a Grade 12 certificate or an equivalent qualification.
This means the vacancy may be suitable for school leavers and other job seekers who have completed Grade 12 but have not yet had the opportunity to work in a formal administrative position.
However, applicants should still have the skills needed to perform office duties and work professionally with colleagues and members of the public.
Although experience is not required, applicants should have a range of basic workplace skills.
The Department is looking for candidates with:
Applicants should also understand the Public Finance Management Act (PFMA) and Treasury Regulations.
Knowledge of certain government and office systems can also give candidates an advantage.
These systems include:
You do not want to assume that knowing these systems is a compulsory requirement when applying, as the advert states that this knowledge will be an advantage.
The Department is looking for someone who can be trusted with administrative responsibilities and who can work well with other people.
The ideal candidate should be:
These qualities can be especially important in a Helpdesk and Complaints environment because the employee may deal with people who need assistance or are waiting for problems to be resolved.
The successful candidate will perform several administrative duties within the Helpdesk and Complaints unit.
One of the main responsibilities will be following up on outstanding complaints and responding to enquiries.
The aim is to help make sure that complaints are dealt with and that service delivery is maintained.
Good communication and patience will be important when dealing with enquiries.
The Administrative Clerk will also provide support with meetings.
This can include:
This means the successful candidate should be organised and able to keep track of important dates and information.
The successful applicant will help managers with official travel arrangements.
Travel arrangements must be handled according to departmental directives.
The employee will also assist with preparing subsistence and travel (S&T) claims for approval by the relevant sections.
The position will also involve helping with the procurement of goods and services needed by the sub-directorate.
The Administrative Clerk will provide administrative support during the procurement process and help maintain the relevant records.
Attention to detail will be important because procurement involves important documents and processes.
The successful candidate may also communicate with internal executing units about accommodation-related services when necessary.
The role includes helping to maintain records relating to accommodation procurement instructions.
Keeping information organised will be another important part of the job.
The Administrative Clerk will update and file record systems connected to the unit’s Human Resources administration.
Applicants should therefore be comfortable working with documents, filing information and keeping records properly.
The successful candidate will provide information that is needed for reports prepared for internal and external clients.
This means the employee may need to find information from records and provide it to the relevant officials.
The Administrative Clerk may also be required to help the regional office with Archibus administration when necessary.
Applicants who already understand Archibus may therefore have an advantage.
This vacancy may be suitable for people who have completed Grade 12 and want to get their first opportunity in the public service.
Because no previous work experience is required, people who have never worked in a formal administrative role can apply if they meet the stated qualification and competency requirements.
It could also be suitable for applicants who are interested in building experience in:
Candidates who have knowledge of WCS, LOGIS or Archibus may have an added advantage.
Applications for the Department of Public Works and Infrastructure vacancy must be submitted by email to:
Applicants must complete and submit the prescribed Z83 application form.
When submitting your application, make sure you clearly quote:
Reference Number: 2026/320
Before sending your application, check that the information on the Z83 form is complete and accurate.
The closing date for the Department of Public Works Administrative Clerk Vacancy is:
11 September 2026
Applicants are encouraged to submit their applications before the closing date instead of waiting until the final day.
Late applications may not be considered, so it is a good idea to prepare your documents early and check the application details carefully before sending them.
Applicants who need more information about the vacancy can contact:
Ms N. Ncapayi
Telephone: (041) 408 2374
Position: Administrative Clerk: Helpdesk and Complaints
Department: Department of Public Works and Infrastructure
Reference: 2026/320
Location: Gqeberha Regional Office
Salary: R237,453 per year
Qualification: Grade 12 or equivalent
Experience: No experience required
Application Email: RecruitPE26-37@dpw.gov.za
Closing Date: 11 September 2026
If you have Grade 12, no formal work experience and are looking for an opportunity to enter the public service, this Department of Public Works vacancy is one to consider. The role offers exposure to administration, customer service, complaints management, procurement, records and other government office processes while providing an opportunity to build valuable workplace experience.
Broll Property invites suitably qualified applicants to apply for its Receptionist Vacancy. The position is…
Fidelity Cash Solutions invites suitably qualified applicants to apply for its Box Room Operator Vacancy…
Tsebo Catering is inviting suitably qualified applicants to apply for the General Assistant – Education…
The National Department of Health has opened 14 job opportunities in Pretoria for qualified applicants…
Metropolitan Life is inviting suitably qualified unemployed young South Africans to apply for its Sales…
The Western Cape Government Department of Health and Wellness is inviting suitably qualified applicants to…