Totalsports Floor Supervisor

Totalsports invites suitably qualified applicants to apply for their Floor Supervisor (40hr) position. This full-time role comes with an exciting chance to grow your leadership skills, and the closing date for applications is November 20, 2025. If you have been searching for a job that offers responsibility, growth, and the chance to work with a dynamic retail team, this opportunity might be exactly what you have been waiting for.

Why This Role Matters and Why So Many People Are Interested

Working at Totalsports is more than just being in a store. It is being part of a brand that inspires energy, teamwork, and the love of sport. As a Floor Supervisor, you will not only help run the store but also play a major role in guiding the team and making sure customers receive the best possible experience. This position is perfect for someone who already has retail experience and is ready to take the next big step in their career.

Totalsports is known for giving driven individuals the support they need to grow. This role is a great stepping stone for anyone hoping to build a career in the retail industry, especially in a fast-paced and competitive environment where leadership skills are developed daily.

What You Will Be Doing in This Role

As a Floor Supervisor, your main purpose is to help the store run smoothly. You will support the store management team and make sure that both employees and customers receive the best service. Below are some of the key responsibilities you will handle:

Supporting Store Leadership

You will work closely with the management team to guide and motivate staff. This includes helping them do their best, encouraging teamwork, and making sure everyone understands the store’s goals.

Making Sure the Store Runs Smoothly

You will help the team maintain high standards across the store. This includes checking that merchandise is displayed properly, the store looks neat, and customers receive excellent service. You will play a big role in making sure the store follows all visual and merchandise guidelines.

Keeping the Team Motivated

Your ability to inspire people will be important. You will help create a positive environment where team members feel energized and committed. When people enjoy their work, customers can feel it too, and that makes the store more successful.

Managing Multiple Tasks

Retail is fast-paced, so you must be able to juggle different tasks. This includes planning your day, managing your time well, and completing important duties on time. Your ability to think ahead and stay organized will help the store remain efficient.

Driving Store Performance

As a Floor Supervisor, you will work closely with store KPIs. These include turnover, new accounts, rewards sign-ups, visuals, and other important targets. You will help the team stay focused on hitting these goals while still giving great customer service.

Qualifications Needed for This Position

Totalsports is looking for someone who meets the minimum requirements listed below:

• A Matric certificate
• At least 3 years of retail experience
• At least 1 year of store leadership or supervisory experience

Having leadership experience helps you handle store challenges and guide the team with confidence.

Important Skills and Abilities for Success

To succeed in this job, you will need strong communication, leadership, and problem-solving skills. You should also be flexible, able to adapt to different situations, and capable of working independently without constant supervision. Some of the key skills include:

• Confidence in working with different types of customers
• The ability to handle pressure in a busy store
• A strong sense of urgency and responsibility
• Strategic sales planning and understanding the sales process
• Good organizational and planning abilities
• High attention to detail
• The ability to take initiative and make smart decisions
• Strong customer value management skills

You must also be able to work a flexible schedule, as retail hours can vary depending on business needs.

Behaviours That Lead to Success in This Role

Totalsports is looking for someone who is energetic, eager, and ready to face challenges. You should be someone who communicates well, builds positive relationships, and understands the importance of customer satisfaction. Some of the behaviours that will help you succeed include:

• Acting with urgency and enthusiasm
• Handling challenges with confidence
• Building strong connections with customers and team members
• Making quick, smart decisions
• Adapting to new digital tools and retail technologies
• Creating a motivating environment for the team
• Being open to learning and improving through feedback

Employment Equity Consideration

Preference may be given to candidates from designated groups under the Employment Equity Act. Totalsports aims to create a diverse and inclusive environment where everyone has a fair chance to succeed.

If you believe you have the leadership potential, retail experience, and drive to make a difference in a busy store environment, this may be the role for you.