Toys R Us SA Shop Assistant Vacancies

Toys R Us and Babies R Us South Africa invites suitably qualified applicants to apply for their Shop Assistant vacancies. If you have a passion for helping customers and enjoy being part of a busy retail environment, this opportunity could be the perfect fit for you. The company is searching for people who can bring strong energy, good communication, and a genuine love for great customer service.

A Look Into Why This Role Matters

Toys R Us and Babies R Us are known worldwide for giving families a place filled with excitement, fun, and imagination. Across South Africa, the brand continues to grow, with more than sixty stores across the country and a fast-growing online store that now reaches customers in Namibia, Botswana, and Zambia as well. With such a large presence, the company depends on dedicated Shop Assistants who can make every customer’s visit feel special.

Working as a Shop Assistant here means helping parents, children, and even grandparents find the perfect items for their needs. It also means creating a warm shopping atmosphere where customers feel welcome, supported, and confident in the products they choose.

What the Shop Assistant Role Is All About

The main goal of this job is simple: help customers in a friendly and helpful way, while making sure the store looks great and runs smoothly. As a Shop Assistant, you play a key part in ensuring shoppers enjoy the experience, return again, and recommend the store to others.

What Your Daily Work Will Look Like

You will spend most of your time helping customers, answering questions, showing products, and making sure they have what they need. You will also make sure items are clearly priced, nicely arranged, and easy for shoppers to find. When promotions are running, you will help set them up on time and make sure they look appealing.

This role is very active, especially during busy seasons like school holidays and the festive period. You will always be moving, organising shelves, supporting co-workers, and keeping everything clean and neat.

Skills and Qualities You Need to Shine

To succeed in this role, you do not need advanced qualifications or years of experience. What matters most is your attitude and your willingness to work well with customers and your team.

Important skills include:

• A strong interest in sales and helping customers
• Being friendly, patient, and willing to listen
• Good communication skills
• Being able to stay motivated, even on busy days
• A positive, energetic personality
• The ability to explain products clearly
• Basic merchandising skills

The company wants people who enjoy working with others, can stay calm under pressure, and can bring a helpful mindset to the shop floor.

What You Will Be Responsible For

Below are some of the key tasks expected from the Shop Assistant:

Customer Service

• Provide every customer with friendly, helpful and professional assistance
• Make sure each visitor feels seen and valued
• Respond to questions quickly and accurately
• Help customers understand product options, prices and guarantees
• Demonstrate products when needed
• Always put the customer first

Sales and Store Support

• Drive sales by suggesting additional products where helpful
• Keep shelves neat, clean and fully stocked
• Ensure all pricing and product displays are correct
• Report items that sell fast and items that move slowly
• Assist with stock counts and stock take activities
• Help control stock loss
• Support all store promotions and visual layouts
• Protect the company’s assets and follow all safety rules

What You Need Before You Apply

This role is open to applicants who meet the following basic requirements:

• A Grade 12 (Matric) certificate
• At least six months of retail experience
• Reliable transport, especially since the job requires shift work

Additional Expectations

Team members are expected to participate in any training required by the company, follow all company policies and procedures, and stay updated with new systems or technology introduced in the store. Confidentiality, professionalism, and a willingness to learn are key parts of the job.

Why This Opportunity Could Be the Start of Something Bigger

Joining Toys R Us SA as a Shop Assistant can be a great step for anyone starting their retail career or looking to grow in the industry. You will gain valuable experience in customer service, store operations, teamwork and sales. With a global brand like Toys R Us, strong performance can open doors to future growth and development.

If you enjoy helping people, love a fun environment, and want a job where every day feels different, this is a great chance to join a vibrant and exciting retail team.