ABSA Bank is inviting suitably qualified and passionate individuals to apply for their Service Centre Consultant vacancies. This exciting opportunity is perfect for anyone looking to kickstart or grow their career in banking while providing excellent service to customers. The closing date for applications is 17 September 2025, so make sure you apply before the deadline.
ABSA has been a trusted financial institution for over 100 years, with a strong presence across Africa and beyond. By joining ABSA, you’ll become part of a company that is shaping the future of banking while empowering communities and driving growth across the continent.
About the Role
As a Service Centre Consultant, you will play a key role in enhancing the customer experience. Your main responsibility will be to provide efficient, professional, and friendly service to customers by handling their queries and requests.
This position is ideal for individuals who enjoy problem-solving, helping people, and working in a fast-paced banking environment.
Key Responsibilities
As part of ABSA’s customer support team, your daily duties will include:
Operations Management
- Following standard operating procedures (SOPs) to ensure smooth daily operations.
- Handling inbound calls and written queries promptly and professionally.
- Identifying areas where the customer experience can be improved.
- Analyzing customer feedback to find and solve service problems.
- Recommending innovative solutions to improve customer satisfaction.
- Working with other teams to create better customer service strategies.
- Recording and reporting on activities to keep management informed.
- Helping to implement new systems and processes that make banking easier for customers.
- Encouraging digital banking adoption to give customers more convenient service options.
- Organizing tasks to meet daily workload and performance targets.
Maintaining Client Experience
- Putting the customer first in every interaction.
- Building strong relationships to retain and grow the customer base.
- Tracking and analyzing trends to improve service delivery.
- Making sure customers get the best possible solutions that meet their needs.
Financial Accountability
- Following ABSA’s policies and procedures to prevent errors or financial loss.
- Staying focused and using time productively to meet business goals.
Learning and Growth
- Taking part in personal development and training programmes to improve your skills.
- Seeking feedback and working on areas where improvement is needed.
- Learning about different roles and skills within the department.
- Representing ABSA’s values and commitment to excellent service.
Compliance and Risk Management
- Understanding and reducing potential risks related to your role.
- Ensuring full compliance with regulatory standards and ABSA’s internal policies.
Requirements to Apply
To qualify for this position, you must meet the following criteria:
Minimum Education:
- A Higher Certificate (or equivalent qualification) is required.
Additional Requirements:
- Strong communication skills and a customer-first mindset.
- Problem-solving abilities and a professional attitude.
- Willingness to learn and adapt in a fast-changing environment.
- Ability to work well in a team and under pressure.
- Passion for delivering world-class customer service.
Why Join ABSA?
Working at ABSA offers more than just a job — it’s a chance to grow your career while making a real difference.
Benefits of joining the ABSA team include:
- Being part of a leading African bank with global connections.
- Gaining valuable experience in customer service and banking operations.
- Opportunities for career development and growth.
- A supportive and dynamic workplace where innovation is encouraged.
How to Apply
Follow these steps to submit your application:
- Visit the ABSA careers portal online.
- Search for the Service Centre Consultant – R-15979410 position.
- Complete the application form with accurate details.
- Upload the required documents, including your qualifications.
- Submit your application before 17 September 2025.
Important Notes
- Only online applications will be accepted — no walk-ins or email applications.
- Make sure your contact details are correct so ABSA can reach you if you are shortlisted.
- This role requires working in compliance with strict policies and regulations.
Take the Next Step in Your Banking Career
If you are passionate about helping people, enjoy solving problems, and want to grow in the banking industry, this is your chance.
Apply today to join ABSA Bank as a Service Centre Consultant and be part of a team that is shaping the future of banking in Africa.
