Broll Property Receptionist Vacancy 2026

Broll Property invites suitably qualified applicants to apply for its Receptionist Vacancy. The position is suited to someone with experience in reception, switchboard management and general administration who can provide friendly and professional service to visitors, clients, staff and consumers. The closing date for applications is 30 August 2026.

If you are confident speaking to people, comfortable answering a busy telephone switchboard and able to keep an office reception area organised, this opportunity could be worth a closer look. The role also involves boardroom bookings, courier and postal services, basic administration and keeping important reception records up to date.

What Does a Broll Property Receptionist Do?

The Receptionist is one of the first people visitors and callers will interact with when they contact the organisation. Because of this, the successful candidate needs to create a professional and welcoming experience.

The job involves much more than simply sitting behind a reception desk. The Receptionist will manage incoming calls, welcome visitors, direct people to the correct departments, take messages and support several office administration functions.

The employee will also help manage the boardroom, reception area, visitor waiting area, mail and courier services.

Good organisation is important because the person in this role may have to handle several tasks at the same time.

Main Responsibilities of the Receptionist

Broll Property has listed a wide range of duties for this position. The main areas of responsibility include customer service, reception management, switchboard operation, reporting, administration, courier services and general office support.

Providing Professional Customer Service

The Receptionist must provide friendly, accurate and professional service to everyone who contacts or visits the organisation.

This includes:

• Answering telephone calls promptly and professionally.
• Receiving visitors in a friendly manner.
• Finding out why visitors have come to the organisation.
• Directing visitors to the correct person or department.
• Taking accurate messages.
• Passing messages to the correct person quickly.
• Responding to enquiries or directing them to the right department.
• Handling visitors, clients, staff and consumers professionally.
• Making sure telephone calls and enquiries are dealt with efficiently.

The Receptionist will be expected to handle incoming calls and visitors professionally while protecting the professional image of the organisation.

Managing the Reception Area

The successful candidate will be responsible for a number of day-to-day reception duties.

These include:

• Using the telephone system and voicemail effectively.
• Assisting visitors, clients, staff and consumers at the reception desk.
• Ensuring the reception station is properly staffed during operating hours.
• Signing for deliveries when required.
• Informing employees when deliveries arrive.
• Maintaining reception registers.
• Providing weekly and monthly reception statistics.
• Keeping the reception and visitor waiting areas neat and tidy.
• Reporting problems or incidents that need attention.
• Informing the supervisor about equipment problems or supply requirements.

The Receptionist will also work with other teams, including cleaning and canteen services, to help make sure reception and boardroom areas are properly managed.

Boardroom Management

Boardroom management is another important part of this vacancy.

The Receptionist will manage and coordinate boardroom bookings and make sure rooms are ready when meetings are scheduled.

Duties include:

• Managing boardroom bookings.
• Calling to confirm bookings.
• Updating the booking schedule when changes are made.
• Following up on booking requests by email.
• Confirming all requirements linked to a booking.
• Making sure the boardroom is properly prepared before meetings.
• Monitoring boardroom functions.
• Working with cleaning and canteen teams when necessary.

This means the successful candidate needs to be organised and comfortable keeping track of different bookings and meeting requirements.

Managing the Telephone Switchboard

The switchboard is another major part of the Receptionist’s responsibilities.

The successful candidate will be expected to answer incoming calls promptly, professionally and accurately.

The duties include:

• Answering incoming calls within three rings where possible.
• Greeting callers professionally.
• Finding out who the caller wants to speak to.
• Transferring calls to the correct person or department.
• Taking and passing on messages.
• Answering basic questions about personnel and departments.
• Operating the switchboard and voicemail system.
• Assisting with toll calls where required.
• Routing emergency calls to the correct department.
• Making telephone calls when instructed.
• Arranging conference calls when required.
• Handling complaints and directing them to the appropriate department.
• Making sure the switchboard remains operational and properly staffed.
• Keeping the switchboard and reception areas neat.

The role requires someone who can remain calm and helpful even when several calls or requests come in at the same time.

Mail and Courier Responsibilities

The Receptionist will also assist with the organisation’s mail and courier operations.

These duties include:

• Receiving incoming mail.
• Logging mail on the appropriate register.
• Making sure collected mail is signed for.
• Preparing outgoing mail.
• Weighing and sorting outgoing items.
• Applying the correct postage.
• Addressing mail correctly.
• Preparing certified, overnight and return-receipt mail where required.
• Keeping up to date with postal regulations and services used by the organisation.
• Receiving courier deliveries.
• Informing drivers about items that need to be distributed internally.
• Arranging collection of items that need to be sent by courier.
• Completing courier waybills.
• Informing courier companies about collections.
• Preparing monthly courier statistics.
• Sending courier information to the relevant department.

Accuracy is particularly important when handling mail and courier items because incorrect addresses, missing information or poor record keeping can cause delays.

General Administration Duties

The position also includes general office administration.

The successful applicant may be required to:

• Type documents.
• Proofread information.
• File documents.
• Enter information into systems.
• Maintain service logs.
• Schedule appointments.
• Accept orders.
• Sort mail.
• Assist with general clerical work.
• Maintain office records.
• Support facilities-related administrative tasks.
• Assist with binding and other office duties.
• Contact security staff when necessary.
• Answer basic questions using reference files.
• Complete special tasks assigned by management.

The candidate may also be required to assist with other duties when needed.

Education and Qualifications Required

Applicants should have the following qualifications:

• Matric (Senior Certificate).
• Certificate in Switchboard and Reception Management.

Having the required education and certification is important because the position involves professional reception and switchboard responsibilities.

Knowledge Required

Broll Property requires knowledge in the following areas:

• Reception management.
• Switchboard management.
• General administration.
• Microsoft Office.

Applicants should therefore be comfortable using computers and common office software.

Experience Required

The advertised position requires relevant work experience.

Candidates should have:

• 1–2 years of relevant experience in reception and switchboard management.
• 1–2 years of experience as an administration assistant or secretary.
• Experience in boardroom management.

If you have worked in a busy office environment and have experience dealing with visitors, telephone calls, meetings and administrative duties, your previous experience could be useful for this role.

What Skills Will Help You Succeed?

The right candidate should be organised, professional and able to communicate clearly.

You should be able to:

• Speak to people politely and confidently.
• Answer calls professionally.
• Pay attention to small details.
• Keep accurate records.
• Manage several tasks during a busy day.
• Work well with other employees.
• Follow workplace procedures.
• Handle confidential or important information responsibly.
• Keep your work area organised.
• Complete tasks within the required time.
• Provide good customer service.

Being reliable is also important because the reception and switchboard need to remain operational during the required client operating hours.

How Will Performance Be Measured?

Broll Property will assess the successful employee based on several areas of performance.

These include professional handling of telephone calls and visitors, maintaining the client’s image, managing courier and postal services correctly and completing additional duties within the required time.

The employee must also ensure that the workstation remains operational and staffed according to the client’s required hours.

Following site-specific client procedures and processes will also be an important part of the job.

Is This Receptionist Job Right for You?

This vacancy could suit someone who enjoys working with people but also likes office administration.

It is especially worth considering if you have experience with reception, switchboards, boardroom bookings, administration, courier services and Microsoft Office.

The role requires a person who can be friendly and professional while staying organised throughout the day. Since the Receptionist is often the first point of contact for visitors and callers, communication and customer service skills are very important.

If you meet the education and experience requirements, make sure you submit your application before the 30 August 2026 closing date.

Applicants should carefully check that their qualifications, work experience and other information match the requirements before applying.