Capitec Bank Invites Applicants for the Funeral Assessor II Position – Apply Now

Capitec Bank Ltd invites suitably qualified and motivated candidates to apply for the Funeral Assessor II vacancy based in Century City. This is a rare opportunity to join one of South Africa’s leading financial institutions. Capitec is searching for passionate and service-driven individuals who want to build a career in the banking and insurance industry.

If you’re detail-oriented, enjoy solving problems, and have experience in funeral or life insurance claims, this position could be the next big step in your career.

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Why Join Capitec Bank

Capitec is one of South Africa’s fastest-growing banks, known for its strong focus on innovation, customer service, and simplicity. Working at Capitec means becoming part of a team that values growth, teamwork, and integrity.

Employees are encouraged to think creatively, serve customers with excellence, and develop both personally and professionally. The Funeral Assessor II role offers an excellent opportunity to contribute to the claims operations division, ensuring fair and accurate insurance claim processing while maintaining customer satisfaction.

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About the Role

The main purpose of this role is to improve claims operational efficiency and ensure a smooth and accurate assessment of funeral and life insurance claims. As a Funeral Assessor II, you’ll play a key part in helping Capitec maintain its reputation for honesty, reliability, and customer satisfaction.

Your goal will be to handle insurance claims carefully and professionally—minimizing losses, detecting possible fraud, and ensuring every claim is processed according to company policies, procedures, and South African laws.

This position requires someone with excellent attention to detail, strong analytical skills, and a deep understanding of the insurance industry.

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Key Responsibilities

In this role, you’ll be responsible for the following duties:

• Support funeral claims processes and contribute to setting up effective systems and workflows.
• Assess and review funeral claims, ensuring all documents are accurate, complete, and comply with company policies.
• Perform quality assurance by reviewing and approving claims within the required turnaround time while maintaining accuracy and productivity.
• Identify and report possible fraud risks, following Capitec’s fraud detection and prevention framework.
• Assess cases of misrepresentation or non-disclosure in life insurance applications and claims.
• Spot trends or issues and report them to management for further action.
• Resolve complex claim queries and complaints promptly and effectively within agreed timelines.
• Engage with internal and external stakeholders, building strong working relationships across teams and with clients.

This position requires a high level of professionalism, communication skills, and integrity, as your decisions will directly affect both the company and its customers.

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Minimum Requirements

To qualify for this position, candidates must meet the following minimum requirements:

• Grade 12 / National Senior Certificate or equivalent qualification.
• At least 3 years of experience in funeral and/or life insurance claims assessment, preferably in fully underwritten products.
• Experience working directly with clients and internal stakeholders.

Preferred qualifications:

• A relevant qualification in Healthcare or Science will be advantageous.

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Essential Knowledge and Skills

You must have:

• A strong understanding of the long-term insurance industry and claims handling processes.
• Knowledge of funeral and life insurance products.
• Familiarity with legal frameworks relating to insurance claims.

It’s an advantage if you have:

• Experience assessing Credit Life Insurance products such as retrenchment and death claims.
• Completed an Occupational Certificate or course in Life Insurance Claims Assessment.

Skills required for success:

• Excellent administration and organizational skills.
• Attention to detail and accuracy in handling sensitive claim information.
• Strong decision-making and numerical reasoning skills.
• Good planning and coordination abilities to meet deadlines.

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Conditions of Employment

Before being hired, all applicants must have a clear criminal and credit record.

Capitec is committed to hiring individuals who reflect the company’s values—honesty, responsibility, and respect.

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What Makes This Opportunity Unique

Working as a Funeral Assessor II at Capitec isn’t just another job—it’s a career opportunity that places you at the heart of the bank’s insurance operations. You’ll get to work with skilled professionals in a supportive environment where your input truly matters.

You’ll gain insight into the broader financial industry, sharpen your professional skills, and play a part in ensuring that clients receive fair and timely claim resolutions.

This role is ideal for someone who enjoys problem-solving, values precision, and wants to grow within a respected South African company.

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How to Apply

Interested candidates should visit the Capitec Bank Careers Page to complete the short online assessment and submit their application.

Once you’ve completed the assessment, finalize your application by clicking the “Apply” button on the job listing. Make sure your information is accurate and your experience is clearly detailed.

Capitec is looking for people who bring energy, passion, and purpose to their work. If that describes you, this could be the perfect opportunity to build a rewarding career in the insurance and banking industry.

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