EasyPay Everywhere invites suitably qualified applicants to apply for their Sales & Service Consultant vacancies. The closing date for applications is 06 October 2025.
Are you ready to start an exciting career in financial services and customer support? EasyPay Everywhere is looking for passionate, driven, and customer-focused individuals to join their team as Sales & Service Consultants.
This role is perfect for someone who enjoys working with people, solving problems, and helping customers use digital financial services. If you have the skills and determination to provide top-quality service while meeting sales targets, this is your chance to grow your career in a dynamic and supportive environment.
About the Role
As a Sales & Service Consultant at EasyPay Everywhere, you will play a key role in providing excellent customer service while driving digital banking solutions. You will assist clients with everything from account activations to resolving queries and educating them on how to use various financial products.
Your goal will be to build strong customer relationships, ensure smooth account services, and encourage clients to switch to digital platforms for a better, faster experience.
This role also gives you the chance to earn while learning, as you will be responsible for meeting sales targets while delivering top-notch service.
Key Duties and Responsibilities
1. Customer Service and Engagement
- Engage with customers to fully understand their needs and provide the right solutions.
- Help customers with account activations, card issuing, and resolving queries.
- Ensure all customer information is verified and protected in line with FICA, POPI, and NCR regulations.
- Handle customer complaints and escalate issues outside your authority to the team leader.
- Promote digital channels to customers to improve service efficiency.
2. Sales and Revenue Generation
- Meet sales targets by successfully converting leads into active customers.
- Encourage customers to adopt digital services and move away from cash transactions.
- Retain customers by providing excellent service and timely support.
- Prevent account closures by resolving issues before they escalate.
3. Compliance and Risk Management
- Always operate within company policies and industry regulations, including FAIS.
- Follow Treat Customers Fairly (TCF) principles in all interactions.
- Accurately complete all compliance checks and maintain proper documentation.
- Report potential risks or irregularities to management.
4. Teamwork and Collaboration
- Work closely with team members to achieve common goals.
- Support colleagues when needed and maintain a positive team spirit.
- Be open to feedback and guidance from senior staff.
Qualifications Needed
To be considered for this position, you need to have the following:
- Minimum Qualification: NQF Level 4 (Matric or equivalent).
- Preferred Qualification: NQF Level 5 or higher in a business-related field.
- Regulatory Exam (RE) qualification is required.
- A relevant business diploma or higher certificate at NQF Level 6 would be an advantage.
- Computer literacy with Microsoft Office knowledge.
Experience Required
- 1 – 2 years of relevant work experience in sales, customer service, or financial services.
- Must be FAIS compliant and have experience working with regulatory standards.
Skills and Qualities for Success
- Strong problem-solving and communication skills.
- A friendly and professional approach when dealing with customers.
- Ability to remain calm and supportive, even with upset clients.
- A proactive mindset with a focus on meeting sales and service goals.
- Strong ethical standards and integrity in all work tasks.
- Ability to adapt to changing business and customer needs.
- Team player who values collaboration and shared success.
Key Performance Goals
To succeed in this role, you must focus on:
- Meeting or exceeding set sales and service targets.
- Maintaining high levels of customer satisfaction.
- Following compliance rules and company policies.
- Minimizing operational losses and errors.
Why Join EasyPay Everywhere?
- Be part of a growing financial services company focused on innovation and customer care.
- Gain experience in sales, compliance, and digital financial services.
- Work in a supportive team that values growth and professional development.
- Opportunities for career growth through training and development programs.
- Make a difference by helping customers access better financial solutions.
How to Apply
If you are ready to take the next step in your career and join a company that values customer service, growth, and excellence, apply now!
Closing date: 06 October 2025
Make sure to submit a well-prepared CV that highlights your customer service experience, sales skills, and knowledge of financial products.
Don’t miss this opportunity to grow your career with EasyPay Everywhere. Apply today and start making a real impact in the lives of customers while building a successful future for yourself.
