Fidelity ADT Hiring Now – Technical Dispatch Agent Jobs Open | Apply Before 4 July!

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Fidelity ADT invites suitably qualified applicants to apply for their Call Centre Technical Dispatch Agent Level 2 Vacancies (Multiple Posts). The closing date for applications is 04 July 2025.

Are you someone who enjoys helping people, organizing appointments, and solving problems quickly? Then this job could be the right one for you. Fidelity ADT, one of South Africa’s most trusted security companies, is looking for new team members to join their Customer Contact Centre in Midrand, Johannesburg. If you’re great with customers and know your way around a computer, they want you!

This is your chance to get a full-time, permanent job that offers real growth in the security services industry. The position is based in a busy call centre, where your main job will be to help organize and send out technicians, keep customers happy, and make sure everything runs smoothly each day.

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Job Overview – What You’ll Be Doing

As a Technical Dispatch Agent Level 2, your main role is to:

• Schedule and book service calls for customers.
• Organize technicians to attend those service calls on time.
• Keep in touch with customers before and after the technician visits.
• Follow up on any issues, delays, or repeated problems.
• Enter updates and customer changes into the system.
• Make sure the right technician is sent to the right job based on location and skill.
• Call customers to promote services and campaigns when needed.

You’ll need to be calm under pressure, speak clearly on the phone, and enjoy solving problems. A big part of this job is keeping people happy while making sure the schedule works for everyone.

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Minimum Requirements to Apply

To qualify for this role, you must:

• Have a Grade 12 certificate (Matric).
• Be able to use a computer and work with programs like MS Office and Outlook.
• Have strong communication skills in both Afrikaans and English.
• Understand how security systems work (basic user level).
• Be friendly, professional, and motivated.
• Be comfortable handling multiple tasks and deadlines.
• Be able to work well with others as part of a team.
• Have experience in customer service, working in a call centre, or managing appointments (this is an advantage, not a must).

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Skills That Will Make You Stand Out

• Good telephone manners.
• Ability to stay calm when dealing with unhappy customers.
• Strong listening and problem-solving skills.
• Detail-oriented and organized.
• Can adapt quickly when things change.
• Great time management and punctuality.
• A positive attitude and willingness to learn.

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Why This Job is a Great Opportunity

This job at Fidelity ADT offers a chance to:

• Work in a secure and professional environment.
• Gain experience in the security and technology industry.
• Improve your computer and communication skills.
• Learn how to manage tasks under pressure.
• Be part of a team that values customer satisfaction and teamwork.

You’ll also be part of a company that believes in training and growing their employees. If you’re serious about your career and want to work for a company that protects people and businesses across South Africa, then you should apply today.

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What You Need to Know About the Workplace

• You’ll work shifts, so flexibility is key.
• All work must meet the company’s high-quality standards.
• You must keep your workspace neat and professional.
• Team meetings and training are part of the job.
• You’ll need to be on time, follow rules, and work well with others.

This role is about more than just taking calls. It’s about being part of a team that keeps people safe and services running. You’ll make a real impact, every single day.

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How to Apply

To apply, make sure your CV is updated. Highlight any experience you have in customer service, call centres, or scheduling. Send your application before 04 July 2025 to avoid missing out.

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This is your moment – apply now and start building a stronger future with Fidelity ADT.