Fidelity Services Group invites suitably qualified applicants to apply for Control Room Operator Vacancies. The successful candidates will be responsible for monitoring security systems, communicating with teams in the field, responding to alerts, recording incidents and helping coordinate responses to emergencies. The closing date for applications is 18 August 2026.
A control room plays an important role in keeping security operations running smoothly. Control Room Operators need to know what is happening across monitored sites and respond quickly when an alert, system problem or security incident occurs.
Fidelity Services Group is looking for people who can stay focused, communicate clearly and follow procedures when dealing with incidents.
This is a position where attention to detail matters. Operators will need to monitor different platforms, keep accurate records and make sure important information reaches the correct people as quickly as possible.
A Control Room Operator helps maintain communication between the control room and operational teams working in the field.
The operator monitors security and operational systems in real time. When an alert or unusual activity is detected, the operator must assess the situation and follow the correct escalation process.
The role also involves coordinating responses to incidents and emergencies while keeping managers and relevant teams informed.
In simple terms, the operator helps make sure that alerts are noticed, information is shared, incidents are recorded and the right people respond when something happens.
The Control Room Operator will have several important responsibilities during their shift.
The operator must continuously monitor assigned platforms and systems, including:
These systems help the control room maintain visibility over monitored operations and respond to alerts or incidents.
The operator must pay close attention to the information displayed on these platforms and take action when something unusual happens.
When an alert or abnormal activity is detected, the operator must respond immediately.
This can include:
Quick action is important because delays can affect how an incident is handled.
Control Room Operators must also keep an eye out for technical problems and faults.
If a system, platform or site has a fault, the operator must escalate the issue to the Sector Manager and the dedicated team so that the status of the infrastructure can be confirmed.
Where necessary, the matter must then be escalated to the Fidelity technical department and the standby technician on duty.
Operators must also report platform faults or delayed alerts to the Control Room Manager.
Another important part of the role is helping coordinate responses when an incident or emergency occurs.
The Control Room Operator must communicate with the appropriate operational teams and ensure that important information is passed on.
Incidents must be escalated to the relevant people, including:
The operator needs to make sure that everyone who needs to know about an incident receives the relevant information.
The operator must maintain a clear understanding of what is happening across all monitored zones.
This means continuously watching the assigned systems and paying attention to alerts, incidents, team movements and other important information.
Being aware of what is happening in real time allows the operator to identify potential problems and respond before situations become worse.
The position also includes checking information provided by tactical teams.
Control Room Operators must:
If something does not appear normal, the operator must follow the appropriate reporting and escalation procedures.
Good record keeping is another major responsibility.
Operators must accurately record:
These records can be important when reviewing incidents and understanding what happened during a particular shift.
For this reason, candidates should be comfortable working carefully with information and entering details accurately.
Control Room Operators must follow the company’s standard operating procedures at all times.
They are also expected to follow the Fidelity Services Group Code of Conduct.
When there is a threat, security breach or non-conformance, the operator must follow the correct escalation protocol.
This means the person in the control room needs to understand that every alert may require a different response and that established procedures must be followed.
The job requires someone who can remain focused while handling several tasks.
Important qualities for a Control Room Operator include:
Because the operator communicates with teams in the field, clear communication is especially important.
A Control Room Operator deals with information that can change quickly. An alert might require immediate action, while a system fault may need to be escalated to a technical team.
Recording the wrong information or failing to escalate an issue could affect the response to an incident.
That is why the successful applicant needs to stay alert throughout their shift and make sure information is recorded correctly.
The closing date for the Fidelity Services Group Control Room Operator vacancy is 18 August 2026.
Job seekers who are interested in the opportunity should make sure their application is submitted before the closing date.
It is always a good idea to apply early rather than waiting until the final day, especially when an employer can receive a large number of applications.
Company: Fidelity Services Group
Position: Control Room Operator
Closing Date: 18 August 2026
Main Focus: Control room monitoring, communication, incident response and operational coordination
Systems: Hik-Central, Ajex, Execuguard, I-Talk PTT, Amber Fleet, Amber Portal and Deep Alert
Key Duties: Monitor alerts, coordinate responses, check tactical teams, record incidents and escalate faults
Vehicle Monitoring: Tactical vehicles must not remain stationary for more than 20 minutes
Work Environment: Security control room operations
This vacancy may suit someone who enjoys working in a security operations environment and is comfortable monitoring information for long periods.
You will need to stay alert, communicate with teams, respond to alerts and follow company procedures. The role also requires someone who can handle responsibility and understand when an issue needs to be escalated.
If you are interested in building a career in security control room operations, the Fidelity Services Group Control Room Operator vacancy may be worth considering.
Make sure you understand the responsibilities before applying and check that your CV clearly shows any relevant security, control room, monitoring, communication or operational experience you may have.
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