Experian Opens Consumer Care Learnership 2026 in Stellenbosch – Apply Now

Experian invites suitably qualified applicants to apply for their Consumer Care Learnership 2026 vacancies in Stellenbosch. Applications remain open until the listing is removed from the official Experian careers website.

This is a golden opportunity for young graduates and professionals who want to start a career in customer service, consumer care, and dispute management. The programme is designed to give participants hands-on experience in the financial and data services industry, while also supporting Experian’s commitment to compliance with the National Credit Regulator (NCR).

If you’ve been looking for a learnership that combines customer service skills with digital engagement, this is the one you don’t want to miss.

What Is the Experian Consumer Care Learnership 2026?

The Experian Consumer Care Learnership 2026 is a structured, full-time programme that focuses on training individuals in consumer care and dispute management. The main goal of the learnership is to help participants gain the practical skills needed to handle customer queries, disputes, and complaints across different communication channels.

But it’s not just about customer service. This programme also builds important skills like digital literacy, problem-solving, teamwork, and the ability to adapt to new online tools. Learners will get real-world experience in engaging with consumers on multiple platforms such as social media, live chat, and Experian’s own customer support tools.

By the end of the learnership, participants will have developed both the technical and personal skills needed to thrive in the financial services sector.

Minimum Requirements

To qualify for the Experian Consumer Care Learnership 2026, applicants must meet the following requirements:

• A Grade 12 qualification (NQF Level 4).
• A Customer Service Certificate.
• Previous experience in a Contact Centre environment.
• Strong communication skills with a customer-first attitude.
• Ability to adapt to digital tools and social media platforms.
• Attention to detail and the ability to work under pressure.
• Problem-solving and analytical thinking skills.
• Teamwork, accountability, and target-driven focus.
• Familiarity with Experian’s values and dedication to innovation.

Key Responsibilities

Learners accepted into this programme will be expected to take on several important tasks, including:

• Handling inbound calls to resolve queries related to credit reports.
• Managing consumer complaints received via email, web forms, and social media.
• Capturing, investigating, and closing disputes in line with NCR regulations.
• Supporting Experian’s self-service platform, Up, including activations and troubleshooting.
• Engaging with customers across digital platforms like WhatsApp, Facebook, HelloPeter, and the Experian chatbot.

This wide range of responsibilities ensures that learners gain exposure to different aspects of consumer care and dispute resolution.

Skills and Attributes Experian Is Looking For

The ideal candidates for this learnership should have:

• Excellent verbal and written communication abilities.
• Strong interpersonal skills with a customer-focused mindset.
• Good organisational skills and attention to detail.
• Problem-solving and critical thinking capabilities.
• Willingness to work in a team with accountability and reliability.
• Flexibility to adapt quickly to new tools and platforms.
• Resilience and the ability to stay calm under pressure while meeting targets.

Application Process

If you’re interested in this learnership, you must apply online through the official Experian website.

Required Documents:

• A detailed CV that highlights relevant experience.
• Certified copies of your Grade 12 certificate and other relevant qualifications.
• Proof of relevant work experience (if available).

Important: If the system does not allow you to upload multiple files, combine all documents into a single PDF before submission.

Why You Should Apply

The Experian Consumer Care Learnership 2026 is more than just training – it’s a gateway into the financial and data services industry. With digital platforms becoming the main way businesses connect with consumers, the skills gained through this learnership will make you highly employable.

You’ll get exposure to real-world customer engagement, dispute resolution, and digital service channels, giving you the kind of experience most employers are looking for. On top of that, Experian is known for creating an inclusive and supportive work environment. As an Equal Opportunity Employer, Experian encourages applications from people of all backgrounds, including those with special needs or disabilities.

This programme doesn’t just prepare you for a job – it sets you up for a career in one of the fastest-growing industries. With opportunities like this being rare, you don’t want to miss out.

Apply now while applications are still open and take the first step towards a rewarding career in customer service and consumer care.