GALXBOY invites suitably qualified applicants to apply for their Customer Service Consultant Vacancies (Multiple Posts). The closing date for applications is 10 March 2026. This opportunity is ideal for individuals who are passionate about people, communication, and fashion, and who want to be part of a proudly South African brand that speaks directly to youth culture and modern street style.
This role is suited for candidates who enjoy helping customers, solving problems, and being the voice of a fast-growing brand both online and in-store. If you have customer service experience and want to work in an energetic, trend-driven environment, this could be the opportunity that moves your career forward.
GALXBOY is more than just clothing. It is a brand that was built from the streets, shaped by ambition, collaboration, and persistence. What started in underground youth culture has grown into a nationally recognised streetwear label worn with pride across South Africa.
The brand is known for bold designs, strong identity, and cultural relevance. Working at GALXBOY means being part of a team that understands today’s youth, their language, their style, and their expectations. Customer Service Consultants play a key role in protecting this brand image by making sure every customer interaction reflects quality, respect, and professionalism.
The main purpose of this position is to act as the front line of support for GALXBOY customers. You will be responsible for assisting customers both online and in-store, answering questions, resolving issues, and making sure customers are happy with the products and services they receive.
This role also involves helping improve customer service processes by giving feedback, handling complaints correctly, and ensuring customer satisfaction at all times. You will deal directly with customers, which means you represent the brand in every interaction.
As a Customer Service Consultant, a large part of your job will involve communicating with customers in a clear, friendly, and professional way. You will need to stay calm, patient, and helpful even in challenging situations.
Your responsibilities will include:
These duties are important in building trust between the brand and its customers.
Customer Service Consultants are also responsible for helping customers with orders and product-related questions. This means you must understand the products well and be able to explain them clearly.
Your tasks in this area will include:
Accuracy and attention to detail are very important in this part of the role.
This role does not work in isolation. You will need to communicate regularly with colleagues and supervisors to make sure customer issues are handled properly and on time.
Key responsibilities include:
Good teamwork helps improve service quality and overall customer satisfaction.
GALXBOY is looking for candidates who already have some customer service experience and who are comfortable working in a fast-paced environment.
Minimum requirements and skills include:
Personal qualities that will help you succeed include strong communication skills, patience, problem-solving ability, and a customer-first mindset.
Working as a Customer Service Consultant at GALXBOY gives you the chance to grow your career within a recognised South African brand. You gain experience in customer relations, communication, and service delivery, which are skills needed in almost every industry.
This role also allows you to be part of a brand that understands youth culture and creativity. For individuals who enjoy fashion, people, and problem-solving, this job offers both professional growth and daily variety.
Candidates are encouraged to apply early, as late applications may not be considered.
If you meet the requirements and believe you can represent the GALXBOY brand with professionalism and confidence, prepare your CV and supporting documents and apply through the official recruitment process before the closing date.
This could be your chance to work behind the scenes of one of South Africa’s most talked-about streetwear brands while building skills that will support your long-term career.
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