Are you passionate about providing top-notch customer service? Hungry Lion is looking for dynamic individuals to join their team as Customer Care Service Agents. This is a fantastic opportunity to be part of a leading brand known for its high-quality food and excellent customer experiences.
Position Details:
- Job Title: Customer Care Service Agent
- Job Type: Contracted
- Experience Level: Entry Level
- Location: Work from home/remote opportunities available
The Opportunity:
As a Customer Care Service Agent, your primary role will be to handle customer queries, issues, and concerns through various communication channels. You’ll be expected to deliver exceptional service, provide innovative solutions, and ensure customer satisfaction with every interaction.
Key Responsibilities:
- Respond to incoming customer phone calls, WhatsApp, and social media messages about issues, product concerns, and general inquiries.
- Maintain a high level of professionalism and establish positive rapport with customers.
- Address and resolve customer queries on social media platforms.
- Update customer information in the service database during and after calls.
- Stay informed about product updates, company policies, and marketing strategies by working closely with the management team.
- Help improve the company’s customer satisfaction by turning frustrated clients into repeat customers.
- Provide accurate feedback and update reports promptly.
Requirements:
Essential:
- Education: Grade 12 with a Tertiary qualification.
- Languages: Fluent in English and at least one other language.
- Experience: 1 year of experience in customer care or a call center.
- Computer Skills: Intermediate knowledge (speed, accuracy, and navigation).
Desirable:
- Experience with online chat platforms.
- Experience working from home or remotely.
- Typing speed of 25 WPM or more with 90% accuracy.
- Familiarity with Google Workspace tools.
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Key Competencies:
To excel in this role, you’ll need:
- Resilience and Stress Tolerance: The ability to handle pressure and work in a fast-paced environment.
- Customer-Centric Focus: A genuine passion for helping customers and ensuring satisfaction.
- Adaptability: Flexibility to adjust to changing customer needs and company policies.
- Social Media Savvy: Familiarity with managing queries on social media platforms.
- Problem-Solving: Strong ability to find solutions to customer issues efficiently.
- Emotional Intelligence: Understanding and managing your emotions and those of others during challenging situations.
- Active Listening & Critical Thinking: Ability to listen carefully to customer concerns and think critically to provide solutions.
Why Join Hungry Lion?
Hungry Lion is not just a fast-food brand—it’s a community-driven company that values its employees and customers alike. As part of the team, you’ll have the opportunity to grow your skills, work with a supportive team, and make a difference in customer experiences every day.
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