Mr Price is calling all qualified applicants to apply for their Sales Specialist vacancies. The closing date for applications is 24 August 2024. If you have a knack for sales and data analysis, this could be your dream job!
Why Join Mr Price?
At Mr Price, we believe in driving business growth through smart strategies and data analysis. Our team is passionate about creating positive experiences for our customers and ensuring our sales processes are top-notch. We value our employees and provide opportunities for growth and development. If you love working in a dynamic environment and have a strong sales instinct, Mr Price is the place for you!
Job Description
As a Sales Specialist at Mr Price, you’ll play a key role in boosting our business. Your main responsibilities will include:
- Sales Forecasting: Working with the team to plan strategies that grow our customer base. You’ll also provide accurate sales forecasts and manage staffing needs.
- Stakeholder Management: Building strong relationships with various business units and external teams. You’ll ensure everyone works together to improve contact center performance.
- Operations and System Management: Overseeing contact center operations to make sure everything runs smoothly. You’ll monitor system performance, identify issues, and implement improvements.
- Training: Managing sales trainers and coaches to ensure the team is skilled and ready to respond to market changes. You’ll analyze team performance and organize training sessions as needed.
- Reporting: Keeping track of key performance indicators and providing regular updates to the department head. You’ll generate performance reports and identify areas for improvement.
- Data Analysis: Analyzing customer feedback and contact center data to uncover trends and optimize operations. You’ll use data analytics tools to support business growth.
Minimum Requirements
To qualify for this role, you need:
- Education: Matric certificate.
- Preferred Qualifications: Diploma in Business Administration, Management, or a related field. RE1 and RE5 certifications are advantageous.
- Experience: 5-7 years in contact center management, sales administration, training, and analytics. Experience in Insurance, Credit, and Telco products is a plus.
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Specific Knowledge:
- Advanced computer literacy, especially with CRM systems and call center management software.
- Strong written communication skills for creating reports and presentations.
- Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Key Responsibilities
Here’s a closer look at what you’ll be doing:
- Sales Forecasting:
- Develop strategies to increase customer base.
- Manage incentives and provide accurate sales forecasts.
- Plan staffing needs based on contact volume.
- Stakeholder Management:
- Build and manage relationships with key stakeholders.
- Collaborate with IT, BI, back office/operations, and commercial teams to ensure timely and budget-friendly solutions.
- Operations and System Management:
- Oversee contact center processes from pre-sale to post-sale.
- Ensure all systems and tools are functioning optimally.
- Leverage data and analytics to inform decision-making.
- Training:
- Manage sales trainers and coaches.
- Monitor and evaluate training effectiveness.
- Implement strategies for continuous improvement.
- Reporting:
- Monitor leave reports to maintain adequate staffing.
- Generate performance reports and provide updates on key performance indicators.
- Analyze contact center data for opportunities to optimize operations.
- Data Analysis:
- Conduct regular data clean-up to maintain accurate contact information.
- Interpret customer feedback and satisfaction scores.
- Use data analytics tools to optimize contact center operations.
- Identify trends and opportunities for cross-selling and upselling.
How to Apply
Submit your application with all required documents before 24 August 2024. Use the job reference: SS2024MP when applying. Click Here To Apply Online
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