Standard Bank Invites Young South Africans to Apply for the 2025 Call Centre Learnership Programme – Applications Now Open!. Start Date: 01 October 2025
Are you a young South African dreaming of a career in banking but don’t have work experience yet? Standard Bank, one of the country’s oldest and most trusted banks, is giving you the opportunity to kick-start your career through its Call Centre Learnership Programme 2025.
This is a full-year paid training opportunity designed to give recent graduates the real-world experience they need to succeed in the banking world. You’ll receive monthly learner allowance of R6,800, medical aid, and get the chance to earn a recognized NQF Level 5 qualification in Banking—all while learning practical skills inside a live banking call centre.
What Is the Standard Bank Learnership Programme All About?
The Call Centre Learnership is a 12-month training programme that combines classroom learning with hands-on experience in a voice branch (call centre) environment. You’ll learn how to handle customer queries, resolve issues, and understand how a real banking operation works behind the scenes.
You’ll also study towards a formal qualification:
Agile Banking Professional – Certificate in Banking (NQF Level 5)
This course will help you understand financial systems, customer service, business ethics, and give you the FAIS accreditation, which is essential if you want to grow in the banking sector.
What Will You Learn During the Programme?
This is not just about answering phones—you’ll gain valuable job-ready skills, including:
- How a banking call centre operates
- Professional communication and telephone skills
- Understanding customer needs and financial products
- How to work under banking laws and regulations
- Dealing with client complaints and solving problems
- Building relationships with customers
- Following email and call etiquette
- Managing tasks efficiently and ensuring great service
Do You Qualify? Here’s What You Need:
To apply for this learnership, you must meet the following minimum requirements:
✅ Be a South African Citizen
✅ Be between the ages of 18 and 30
✅ Have completed an undergraduate qualification (any field)
✅ Be fluent in English (able to speak, read and write)
✅ Be computer literate
✅ Not be permanently employed
✅ Not be studying elsewhere
✅ Not be registered on another learnership/internship
✅ Have less than 6 months of work experience
This programme is perfect for young graduates who are struggling to get their first job due to lack of experience.
Benefits You’ll Get:
💼 Monthly Allowance: R6,800
💊 Student Medical Aid
🎓 NQF Level 5 Certificate in Banking (FAIS-accredited)
🕒 Start Date: 01 October 2025
🕒 End Date: 30 September 2026
📍 Location: South Africa-wide (various branches)
Important Reminders
- Standard Bank will never ask you to pay money during the recruitment process. If anyone asks, it’s a scam.
- Report any suspicious activity to:
📞 0800 222 050 or ✉️ [email protected]
Why You Should Apply
This is more than just a job—it’s a career path. After completing this programme, you’ll have:
- Real experience in the banking industry
- A recognized certificate
- Skills employers want
- A stronger chance to get hired permanently
And you’ll do it all while earning a monthly salary and gaining confidence in a professional environment.
Quick Summary
| Category | Details |
|---|---|
| Company | Standard Bank |
| Programme | Call Centre Learnership 2025 |
| Start Date | 01 October 2025 |
| End Date | 30 September 2026 |
| Monthly Stipend | R6,800 |
| Location | South Africa |
| Qualification Needed | Undergraduate degree |
| Age Limit | 18 to 30 |
| Extras | Student medical aid, FAIS-accredited certificate |
| Employment Status | Must be unemployed and not studying |
How to Apply
Prepare your documents:
- CV
- Copy of ID
- Proof of qualification
- Any other supporting documents
Submit your application through Standard Bank’s official recruitment platform or career website. Apply as early as possible to avoid missing out—these spots fill quickly!