Sun International invites suitably qualified applicants to apply for the Surveillance Monitoring Officer Vacancies. The role involves monitoring gaming floor activities, checking that gaming and company procedures are followed, protecting company assets, and helping keep staff and guests safe. Applicants should have Grade 12 or an equivalent national qualification in gaming operations.
Working as a Surveillance Monitoring Officer is not simply about watching screens all day.
This role requires someone who can stay focused, notice small details, understand what is happening around them and act correctly when something does not look right. You will be responsible for monitoring gaming activities and other operations while making sure that company procedures and gaming regulations are followed.
The person appointed will also help protect the company’s assets, employees and guests.
Because the job involves sensitive information and investigations, honesty, confidentiality and emotional strength are important. You also need to be comfortable following instructions and dealing with situations that may require careful attention.
The main purpose of the role is to monitor the gaming floor and related operations.
The Surveillance Monitoring Officer checks gaming procedures against the relevant functions and makes sure activities are being carried out according to the required standards.
The role can involve monitoring different areas, reviewing information, checking equipment and reporting unusual events or problems.
You will need to remain alert throughout your duties because the information you notice may be important for protecting the business and ensuring that procedures are followed.
One of the main responsibilities is surveillance monitoring across the gaming floor.
The successful applicant will monitor gaming procedures and activities according to the relevant functions.
Some of the duties include:
Examples of activities that may need attention include punter scanning, jackpot verification and table activity.
This means you need to be able to concentrate and follow established procedures carefully. Small details can matter in surveillance work.
A Surveillance Monitoring Officer must be proactive.
The job involves monitoring high-risk areas and emergency responses according to set procedures. You should not simply wait for someone else to point out a problem.
The role requires you to identify events that need attention and respond according to the relevant SOP.
This could include monitoring specific gaming activities, checking unusual situations or reviewing information when a concern is raised.
Following the correct process is important because surveillance work needs to be handled consistently and professionally.
The role is not limited to the gaming floor.
The Surveillance Monitoring Officer will also monitor non-gaming procedures according to the relevant functions.
This means the person in the role needs to understand that surveillance covers different parts of the operation and that company procedures must be followed across these areas.
You may also need to monitor high-risk areas and emergency responses according to established procedures.
The ability to stay focused and understand different situations will therefore be useful.
Another important part of the position involves reviewing video footage and other information related to incidents, queries and variances.
When an incident or concern is reported, the Surveillance Department may need to look at available footage and documentation to understand what happened.
The officer will review relevant information and investigate variances reported to the Surveillance Department.
This requires strong attention to detail because the answer to a question may not always be immediately obvious.
You may need to look carefully at information, listen to what people say and collect the facts before reporting your findings.
Good reporting is a major part of this position.
When surveillance reviews or investigations identify something important, the findings must be reported or escalated to the correct stakeholders.
The role includes:
The ability to communicate information clearly is therefore important.
A report needs to contain relevant information so that the people responsible for handling the matter can understand what happened and decide what action may be needed.
This position requires a high level of trust.
The job requirements specifically include the ability to deal with highly confidential information.
This means applicants should understand the importance of keeping sensitive information private and only sharing it with the appropriate people.
Honesty and integrity are also listed as important requirements.
A Surveillance Monitoring Officer may come across information that should not be discussed casually. Professional behaviour and good judgement are therefore essential.
The listed education requirement is:
Applicants should make sure they meet the stated education requirement before applying.
The supplied vacancy information does not provide a specific number of years of previous work experience. It also does not list a specific tertiary qualification as a requirement.
Candidates should therefore check the official Sun International vacancy information for any additional requirements or application instructions.
This role requires more than a qualification.
The job requirements highlight several personal and workplace skills that are important for the position.
You should be able to look at a situation, collect relevant information and work towards understanding what happened.
Surveillance work can involve investigating variances and reviewing incidents, so being able to think through problems is useful.
You need to be able to examine information and identify important details.
This may involve reviewing video footage, reports or other documentation and looking for information that can help explain an incident or variance.
This is one of the most important qualities for the role.
A Surveillance Monitoring Officer needs to notice details that may be easy to miss. Careful checking can help identify problems and support accurate reporting.
The job requirements include collecting information through listening and asking questions.
This means you should be comfortable gathering information from different sources and asking appropriate questions when you need more details.
The position also requires the ability to deal with conflict.
You should be able to remain professional when situations become difficult and follow the correct procedures rather than allowing emotions to affect your judgement.
Surveillance work can involve incidents, investigations and situations that require you to remain calm and focused.
The job requirements specifically mention emotional resilience.
This means being able to deal with pressure and challenging situations while continuing to perform your responsibilities properly.
You need to stay focused on the facts and follow the required procedures even when a situation is stressful.
The role involves many Standard Operating Procedures and established processes.
A successful applicant must be comfortable following instructions carefully.
This includes procedures for monitoring gaming activities, checking equipment, dealing with alarms, recording information, handling evidence and reporting incidents.
Following the correct process helps ensure that surveillance activities are carried out consistently.
Trust is extremely important in a surveillance position.
The job requirements specifically include honesty and integrity.
The person appointed must be trusted to handle information responsibly, report findings accurately and perform duties according to company standards.
You should be prepared to provide accurate information rather than ignoring or changing details.
Company: Sun International
Position: Surveillance Monitoring Officer
Main Area: Gaming surveillance and operational compliance
Education: Grade 12 or equivalent national qualification in gaming operations
Key Skills: Problem-solving, analytical ability, attention to detail, information gathering, conflict handling and following instructions
Personal Qualities: Emotional resilience, honesty, integrity and confidentiality
The Sun International Surveillance Monitoring Officer role could suit someone who enjoys working with information, spotting details and following clear procedures.
It may be a good fit if you are comfortable staying focused, reviewing information carefully and reporting issues when you find them.
You should also be able to handle confidential information responsibly and remain professional when dealing with difficult or sensitive situations.
Most importantly, the role requires someone who can take surveillance responsibilities seriously and understand the importance of protecting company assets, staff and guests.
Before applying, make sure your CV clearly shows your Grade 12 qualification or equivalent national qualification in gaming operations.
Highlight any relevant experience or skills that demonstrate your ability to monitor activities, work with confidential information, follow procedures, investigate issues, prepare reports or work in a gaming environment.
If you have experience that shows strong attention to detail, problem-solving, analytical thinking or conflict management, make sure this is clearly presented on your CV.
The supplied vacancy information does not include a closing date, salary or specific number of positions. Applicants should check the official Sun International job listing for the latest details before submitting an application.
The Surveillance Monitoring Officer position is suited to someone who understands that even small details can be important.
From monitoring gaming procedures and completing required scans to checking alarms, reviewing footage and investigating reported variances, the job requires focus and careful decision-making.
If you have the required qualification, strong attention to detail, good judgement and the ability to handle confidential information, this could be an opportunity worth considering.
Make sure your application is accurate, your CV highlights your strongest relevant skills and you follow the official application instructions provided by Sun International.
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