The South African Department of Employment & Labour – UI Claims Officer Vacancies (X141 Posts)

The South African Department of Employment & Labour invites suitably qualified applicants to apply for their UI Claims Officer Vacancies (X141 Posts). These government job opportunities are available across several Labour Centres and Satellite Offices in the Western Cape. The closing date for applications is 27 February 2026, with walk-in applications closing at 16:00 and online applications closing at 23:59.

This recruitment drive offers a rare chance to enter the public service with only a Grade 12 qualification and little to no work experience required, making it ideal for young job seekers and first-time government applicants.

About the UI Claims Officer Opportunity

The UI Claims Officer position is offered by the Department of Employment and Labour, a key government department responsible for labour services, unemployment benefits, and worker protection.

UI Claims Officers play an important role in supporting unemployed South Africans by processing Unemployment Insurance (UIF) claims. This role focuses on customer service, administration, and ensuring that claims are handled correctly and on time.

If you are organised, enjoy working with people, and want a stable government career, this position could be the right step for you.

Available Posts and Locations (Western Cape)

A total of 141 UI Claims Officer posts are available across the following centres:

Beaufort West – Ref No: HR4/4/10/637 (X13 Posts)
Cape Town Labour Centre – Ref No: HR4/4/10/638 (X12 Posts)
Atlantis Satellite Office – Ref No: HR4/4/10/639 (X5 Posts)
Athlone Satellite Office – Ref No: HR4/4/10/640 (X11 Posts)
George Labour Centre – Ref No: HR4/4/10/641 (X10 Posts)
Knysna Labour Centre – Ref No: HR4/4/10/642 (X12 Posts)
Plettenberg Bay Satellite Office – Ref No: HR4/4/10/643 (X12 Posts)
Mitchells Plain Labour Centre – Ref No: HR4/4/10/644 (X9 Posts)
Nyanga Satellite Office – Ref No: HR4/4/10/645 (X12 Posts)
Mossel Bay Labour Centre – Ref No: HR4/4/10/646 (X13 Posts)
Oudtshoorn Labour Centre – Ref No: HR4/4/10/647 (X9 Posts)
Vredenburg Labour Centre – Ref No: HR4/4/10/648 (X18 Posts)
Vredendal Satellite Office – Ref No: HR4/4/10/649 (X10 Posts)

Applicants must apply using the correct reference number and email address linked to the centre they are applying for.

Minimum Requirements to Apply

This post is designed to be accessible to many South Africans. You do not need years of experience to qualify.

To be considered, you must have:

Grade 12 / Senior Certificate
Between 0 and 6 months work experience
Basic understanding of customer service
Willingness to learn and follow procedures

This makes the post suitable for school leavers, unemployed youth, and individuals looking to enter government service.

Knowledge Areas Required

Applicants should have basic knowledge or willingness to learn about:

Unemployment Insurance Act
Unemployment Insurance Contributions Act
Public Service Act and Public Service Regulations
Batho Pele Principles
Departmental policies and procedures
Customer care principles

Training and guidance are provided, but understanding these areas will help you perform well.

Skills Needed for the Role

Successful candidates should be able to demonstrate the following skills:

Verbal and written communication
Good listening skills
Basic computer literacy
Customer relations and people skills
Decision-making ability
Administrative skills

If you can communicate clearly and work neatly with documents and systems, you already have an advantage.

Key Duties and Responsibilities

UI Claims Officers are responsible for ensuring UIF claims are processed correctly and efficiently.

Your duties will include:

Receiving and assessing UIF claims using official systems
Processing claims according to Standard Operating Procedures (SOPs)
Registering employers and verifying employee declarations
Processing payments for approved claims within set timelines
Responding to enquiries about UIF claims
Handling administrative tasks within the section

Accuracy and attention to detail are very important in this role.

How and Where to Apply

Applications can be submitted by post, hand delivery, or email.

Postal / Hand Delivery Address:
Chief Director: Provincial Operations
PO Box 872, Cape Town, 8000
Or hand deliver to:
Department of Employment and Labour
No. 9 Long Street, Corner Riebeeck & Long Street, Cape Town

Online Applications:
Applicants must email their application to the correct email address linked to the centre they are applying for. Each centre has its own email address, and using the wrong one will lead to disqualification.

For online: Beaufort West, WCJobs-BEA@LABOUR.gov.za
For online Cape Town, WCJobs-CTN@LABOUR.gov.za
For online Atlantis, WCJobs-ATL@LABOUR.gov.za
For online Athlone, WCJobs-ATH@LABOUR.gov.za
For online George, WCJobs-GRG@LABOR.gov.za
For online Knysna, WCJobs-KNS@LABOUR.gov.za
For online Plettenberg Bay, WCJobs-PLE@LABOUR.gov.za
For online Mitchells Plain, WCJobs-MP@LABOUR.gov.za
For online Nyanga, WCJobs-NYG@LABOUR.gov.za
For online Mossel Bay, WCJobs-MBY@LABOUR.gov.za
For online Oudtshoorn, WCJobs-OUD@LABOUR.gov.za
For online Vredenburg/Vredendal, WCJobs-VRD@LABOUR.gov.za
For online Somerset West, WCJobs-SW@LABOUR.gov.za

Important Application Rules You Must Follow

To avoid disqualification, you must strictly follow these rules:

Submit only one PDF document containing:
- A completed and signed new Z83 form
- An updated CV
Clearly state the job title and reference number in the email subject line
Use the new Z83 form only (old versions will not be accepted)
Fully complete Sections A, B, C, and D of the Z83
Sign the declaration section
Do not submit certified documents unless shortlisted

Failure to follow these instructions will result in your application being rejected.

Selection and Screening Process

Shortlisted candidates will be required to:

Complete two pre-entry assessments
Undergo background checks (criminal record, qualification verification, credit checks, and citizenship verification)

Only shortlisted applicants will be contacted.

Closing Date

27 February 2026

Walk-in applications: 16:00
Online applications: 23:59

Late applications will not be accepted.

Why This Opportunity Matters

These UI Claims Officer posts offer job security, public service experience, and a chance to help communities. The Department of Employment & Labour is an equal opportunity employer and aims to promote fairness, diversity, and inclusion in the workplace.

If you meet the requirements and follow the application instructions carefully, this could be your opportunity to secure a stable government job in 2026.

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