Want to Work at AVBOB? 9 Clerk Positions Are Now Open

AVBOB invites suitably qualified applicants to apply for their Clerk Vacancies (9 Posts) within the Contact Centre Department. If you have experience in the life insurance industry, enjoy helping customers, and are looking to grow your career with one of South Africa’s trusted companies, this could be the opportunity you have been waiting for.

AVBOB is looking for motivated, customer-focused, and self-reliant individuals to join its Contact Centre team. These permanent positions offer successful applicants the chance to work for a respected company that values professionalism, employee development, and excellent customer service.

If you enjoy working with people, solving problems, and handling administrative tasks, this Clerk opportunity could be the next step in your career.

About the AVBOB Clerk Vacancies

AVBOB is recruiting 9 Clerks to join its Contact Centre Department. The successful candidates will assist clients with policy enquiries, policy updates, claims information, and various administrative duties related to life insurance policies.

Employees will become part of an organisation that is known for its strong values, commitment to customer service, and investment in employee growth. In addition to a competitive salary package, successful applicants will have the opportunity to develop valuable skills while working in a professional environment.

This role is ideal for individuals who have experience in life insurance administration and enjoy providing excellent customer service.

Main Duties and Responsibilities

As an AVBOB Clerk, your daily responsibilities may include:

• Receiving and handling telephone policy enquiries
• Assisting clients with questions about their insurance policies
• Processing new business requirements
• Following up on outstanding policy applications
• Providing enquiry numbers for claims to branches
• Following up on unpaid claims and outstanding documentation
• Referring potential clients to the Direct Marketing Department
• Providing feedback on outstanding accounts and refunds
• Following up on unpaid premiums and missed payments
• Assisting with incorrect premium deductions
• Processing policy servicing requests
• Adding or removing insured members and dependants
• Updating child benefits on policies
• Processing policy reinstatements
• Applying inflation increases where required
• Processing paid-up policy amendments
• Handling cession requests
• Processing stop payment requests
• Updating payment methods
• Providing policy information and policy values to clients
• Issuing policy documents to authorised clients or brokers
• Recording and maintaining accurate client records
• Updating internal systems with policy information
• Handling policy administration enquiries
• Following company procedures and customer service standards
• Ensuring compliance with FAIS and company regulations
• Verifying legal and compliance documentation
• Providing professional support to policyholders

This position combines customer service with administrative responsibilities, making it suitable for individuals who enjoy working with both people and detailed information.

Minimum Requirements

Applicants should meet the following minimum requirements:

• Grade 12 (Matric)
• 140 Long-Term FAIS Credits
• At least 3 years of experience in the Life Insurance Industry
• Experience in a client service policy maintenance environment
• RE5 qualification will be an added advantage
• Ability to work independently
• Strong sense of responsibility
• Good communication skills
• Excellent interpersonal skills
• Analytical thinking skills
• Leadership abilities
• Strong customer service orientation

Applicants who already have experience working with insurance policies and customer enquiries are likely to be well suited for this role.

Skills That Will Help You Succeed

To perform well in this position, you should have the following skills:

• Excellent customer service skills
• Good verbal and written communication
• Attention to detail
• Strong administrative skills
• Problem-solving abilities
• Time management
• Ability to work under pressure
• Computer literacy
• Good organisational skills
• Ability to handle confidential client information responsibly

These skills will help you provide excellent service while maintaining compliance with company policies and industry regulations.

Why Work at AVBOB?

AVBOB is one of South Africa’s most respected companies in the insurance industry. Employees enjoy working in a professional environment where teamwork, integrity, and customer service are highly valued.

The company also places a strong focus on employee development, giving staff opportunities to improve their skills and grow within the organisation.

Some of the benefits of joining AVBOB include:

• Competitive compensation package
• Stable employment with a trusted company
• Opportunities for career growth
• Professional working environment
• Ongoing employee development
• Experience working with one of South Africa’s leading insurance providers

Who Should Apply?

This opportunity is ideal for people who:

• Have experience in the life insurance industry
• Enjoy helping customers
• Like administrative work
• Can communicate professionally with clients
• Are organised and detail-oriented
• Can work independently
• Understand insurance policy administration
• Want to build a long-term career in financial services

If you enjoy solving customer queries and ensuring clients receive excellent service, this role could be a great fit.

Tips Before You Apply

Before submitting your application, make sure you:

• Update your CV with your latest work experience
• Include your life insurance industry experience
• Mention your FAIS qualifications
• Include your RE5 qualification if you have completed it
• Highlight your customer service experience
• Check that your contact details are correct
• Clearly list your policy administration experience

A detailed and well-organised CV can improve your chances of being shortlisted for an interview.

Start Your Career Journey With AVBOB

If you meet the requirements and are looking for a rewarding opportunity in the insurance industry, these 9 AVBOB Clerk vacancies offer an excellent chance to join one of South Africa’s most established organisations.

Working in the Contact Centre Department will allow you to build your customer service, policy administration, and insurance knowledge while working in a supportive environment that values employee development and outstanding performance.

If you have a Grade 12 qualification, 140 Long-Term FAIS Credits, at least three years of life insurance experience, and a passion for helping clients, don’t miss this opportunity to apply for one of the available AVBOB Clerk positions and take the next step in your professional career.