38 Call Centre Jobs Just Opened at SANRAL – No Time to Waste! Apply Before 11 August 2025

The South African National Roads Agency (SANRAL) invites suitably qualified applicants to apply for Contact Centre Agent vacancies (X38 Posts). The closing date for applications is 11 August 2025.

Looking for a career in customer service with long-term growth and purpose? SANRAL is now hiring 38 full-time Contact Centre Agents at their Central Operations Centre in Centurion, Gauteng. If you have at least 3 years of call centre experience and want to work for one of South Africa’s leading state-owned enterprises, this could be your perfect opportunity.

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🛣️ About SANRAL

SANRAL (South African National Roads Agency) is more than just an employer—it’s a mission. As a state-owned company, SANRAL is responsible for maintaining and upgrading South Africa’s national road network, ensuring better infrastructure, safer travel, and more jobs for South Africans.

Working at SANRAL means contributing to a cause that directly improves the quality of life for millions. Now, you can be part of that mission—starting with a role in their high-performance Contact Centre team.

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📞 Job Title: Contact Centre Agent (X38 Posts)

• Location: Central Operations Centre, 36 Assegai Wood Road, Centurion, Gauteng
• Type: Full-Time, Permanent
• Start Date: As soon as possible
• Deadline to Apply: 11 August 2025

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✅ Minimum Requirements

To qualify for one of the 38 posts, you must meet the following criteria:

• Qualification:
  • NQF Level 5 Certificate in Contact Centre or Customer Service
• Experience:
  • Minimum of 3 years working in a call centre environment

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🌟 Bonus Skills (Not required but helpful)

If you have any of the following, it will boost your application:

• CRM System Knowledge – e.g., Salesforce, Zoho, Freshdesk, etc.
• Experience with telephony platforms like SMARTZ or Avaya

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🎯 Key Duties and Responsibilities

As a Contact Centre Agent, you will be expected to:

• Answer calls, respond to emails, and resolve customer queries professionally
• Use CRM systems to log, update, and manage customer information
• Provide accurate information on SANRAL services, including e-tolling
• Meet daily goals for response time, first-call resolution, and customer satisfaction
• Always ensure a positive and helpful experience for every caller

This isn’t just about taking calls—it’s about being the voice of SANRAL, helping real people with real problems in a calm and confident way.

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🙌 Why You Should Apply

Here’s why working at SANRAL is a career game-changer:

• Stable, permanent employment with a respected national organisation
• Work at the cutting-edge Contact Centre in Gauteng
• Be part of a team that truly makes a difference
• Opportunities for training, growth, and internal promotions
• Competitive salary and professional working environment

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📋 How to Apply

Follow these steps carefully to apply for the SANRAL Contact Centre Agent posts:

1. Prepare your CV (up-to-date and professional)
2. Include certified copies of your:
   • NQF Level 5 qualification
   • Identity Document
   • Any other relevant certificates
3. Provide at least 2 contactable references

To Apply:
Use SANRAL’s official application platform. Click on the link that says:

👉 Apply for the SANRAL Contact Centre Agent Vacancies Here

Be sure to complete your application before 11 August 2025.

Note: Only shortlisted applicants will be contacted. Late or incomplete applications may not be considered.

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If you’re serious about customer service and ready to be part of a professional, impactful organisation, this is your moment. 38 vacancies don’t stay open for long—especially at SANRAL, where competition is tough.

Don’t miss the opportunity to join a company that’s driving change across South Africa.