Bidvest Insurance is inviting suitably qualified applicants to apply for its Learnership Programme 2026. The opportunity is aimed at young South Africans who have completed Matric and want to gain practical workplace experience in the insurance and financial services industry. Interested candidates can apply by submitting their CV to jobs@bidvestinsurance.co.za.
Starting a career can be difficult when you do not have much work experience. A learnership can help bridge that gap by giving you the chance to learn while getting practical exposure to a real workplace. This Bidvest Insurance opportunity could be useful for Matriculants who are interested in customer service, administration, claims and insurance.
Bidvest Insurance is a non-life insurer that forms part of the Financial Services division of the wider Bidvest Group.
The company provides insurance products through different channels, including call centres, Affinity Channel partnerships and other distribution networks.
As a learner, you will get exposure to the daily work involved in an insurance business. The role focuses mainly on customer service, claims administration and insurance operations.
The successful candidate will help gather the information needed to assess Value Added Product claims accurately.
This means the learner will work with customer information, claims documents and administrative systems while helping policyholders with their questions.
The position includes several customer service and claims administration duties.
Learners will be expected to work carefully, communicate professionally and follow the correct procedures when dealing with customers and claims.
One of the main duties is providing professional customer service to policyholders.
You may need to answer questions about claims, policy benefits and the progress or outcome of a claim.
Customers may contact the company because they need information or help with their insurance. You should therefore be able to listen carefully, understand the question and provide the correct assistance.
The learner will also help capture claims information.
Accuracy is very important because incorrect information can cause problems during the claims process.
You will need to check that information is correctly recorded and confirm that claim details are valid.
This part of the job can help you develop useful administrative and computer skills.
Learners may also need to check policy information.
This includes checking the policy status and whether the required premium payments have been made.
You will need to work carefully when handling this information and follow the company’s processes.
Claims may require supporting documents before they can be assessed.
The learner will be responsible for obtaining the required documentation from customers or other relevant parties.
You will need to keep track of the information needed and make sure documents are handled correctly.
The position involves regular communication with different people.
You may receive queries from:
You will need to deal with these queries professionally and assist with resolving issues where possible.
Some queries may require additional intervention or correction. In these situations, the learner will need to follow the correct process to make sure the problem is dealt with properly.
The successful learner may also assist with financial administration.
This includes processing refunds when required and processing payments to clients and suppliers.
Because these duties involve financial information, attention to detail and accuracy are important.
Learners should make sure that information is checked properly before transactions are processed.
Customers need to understand what is happening with their claims.
The learner will communicate with clients about claims outcomes and provide information according to the company’s processes.
This requires good communication skills and the ability to explain information in a clear and respectful way.
Customer details and policy information can change.
The learner will assist with updating policy information when details change.
This requires accurate data capturing and good computer skills.
You should be comfortable working with information and checking that the correct details are entered into the system.
The role also includes handling telephone queries.
You may speak to customers who need assistance with their policies or claims.
A professional telephone manner is important. Learners should be patient, polite and able to communicate clearly.
You will also need to record customer interactions and developments on the company’s claims administration system.
An important part of the role is applying the principles of Treating Customers Fairly (TCF) when dealing with customers.
This means learners need to take customer needs seriously and provide professional service.
Customer interactions should be handled with care, honesty and respect.
This can help learners understand the importance of customer protection and responsible service within the insurance industry.
Before applying, make sure you meet the requirements listed for the opportunity.
Applicants should have:
Computer literacy is specifically stated as essential.
Candidates should also be comfortable working with information, communicating with customers and completing administrative tasks.
The role requires more than just a Matric certificate.
Attention to detail is important because the job involves claims information, customer details, policy information and documents.
You need to be able to check your work carefully and identify incorrect information.
Good communication is important because you will regularly interact with customers, suppliers and colleagues.
You should be able to communicate clearly both verbally and in writing.
The position is strongly focused on customer service.
You should be willing to listen to customers, understand their concerns and provide helpful and professional assistance.
You will work with different people every day.
Strong interpersonal skills can help you build positive relationships with customers and other stakeholders.
Bidvest Insurance highlights qualities such as compassion, attention to detail and energy.
Applicants should have a positive attitude, be willing to learn and show genuine care when helping customers.
For someone starting their career, gaining experience in the insurance industry can be valuable.
This learnership can expose you to different areas of an insurance business, including:
The skills gained from these duties may also be useful when applying for future positions in insurance, banking, financial services, administration and customer service.
Bidvest Insurance promotes values that include being creative, connected, kind, honest and excited, as well as delivering a “wow” experience.
These values show the importance the company places on how employees interact with customers and colleagues.
For a young person entering the workplace, learning these professional habits can be an important part of career development.
The company also states that preference will be given to PDI candidates in line with its Employment Equity requirements.
This opportunity may be suitable for a Matriculant who wants to start a career in the financial services sector.
You may want to consider applying if you:
Previous customer service or administrative experience can be useful because many of the duties involve dealing with customers and processing information.
Company: Bidvest Insurance
Programme: Learnership Programme
Industry: Insurance and Financial Services
Minimum Qualification: Matric
Computer Literacy: Essential
Experience: General administration and customer service experience
Key Areas: Customer service, claims administration and insurance operations
Preference: PDI candidates in line with Employment Equity requirements
Application Method: Email CV
Application Email: jobs@bidvestinsurance.co.za
Interested candidates should prepare an updated CV that clearly shows their education, skills and any relevant administrative or customer service experience.
Once your CV is ready, send it to:
Email: jobs@bidvestinsurance.co.za
Before sending your application, check that your contact information is correct and that your CV is easy to read.
It is also a good idea to highlight any experience that relates to customer service, administration, computer use or insurance.
The Bidvest Insurance Learnership Programme is aimed at candidates who want to gain practical workplace exposure in the insurance and financial services industry.
The role involves customer service and claims administration, so applicants should be comfortable communicating with people and working with information.
The position also requires computer literacy, attention to detail and good communication skills.
If you have Matric and are looking for an opportunity to build practical experience, this learnership could be a useful starting point for your career.
Make sure your CV is updated and submit your application to jobs@bidvestinsurance.co.za.
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