City of Tshwane Hiring Call Centre Agents – 8 Positions Available! Apply Before 11 March!

Are you passionate about customer service and looking for a stable, well-paying job? The City of Tshwane is inviting suitably qualified candidates to apply for Call Centre Agent positions (8 posts available!).

🔹 Position: Call Centre Agent
🔹 Job Type: Permanent
🔹 Location: Tshwane, South Africa
🔹 Salary: R335,844 – R466,452 per year (Total package up to R625,640 per year!)
🔹 Closing Date: 11 March 2025

This is your chance to work in a professional call centre environment, helping residents of Tshwane with their queries, complaints, and service requests. Don’t miss this exciting opportunity!

📞 What Does a Call Centre Agent Do?

As a Call Centre Agent, you will be the first point of contact for customers needing assistance with City of Tshwane services. You’ll handle calls, emails, and face-to-face interactions, ensuring that customers receive accurate information and excellent service.

💼 Key Responsibilities:

✅ Answer customer queries and resolve complaints professionally
✅ Maintain and update customer records using SAP CIC and CRM systems
✅ Process service requests and escalate issues when necessary
✅ Ensure fast and efficient customer service in line with municipal standards
✅ Work across different regional customer care centres as required
✅ Maintain high service quality and meet performance targets
✅ Assist in improving customer service operations

🔎 Who Can Apply?

To qualify for this role, you must meet the following requirements:

✔️ Grade 12 (Matric)
✔️ Minimum 2 years of experience in a customer service or call centre role
✔️ Strong communication skills (verbal & written)
✔️ Good problem-solving abilities and customer service skills
✔️ Technical knowledge of MS Office (Excel, Word, Outlook)
✔️ Knowledge of SAP CIC & CRM systems (advantageous)
✔️ Understanding of municipal services and billing processes
✔️ Must be willing to work at any regional call centre in Tshwane

💡 Additional Requirements:
🔹 Must undergo a criminal record check & fingerprint verification through TMPD (at own cost)
🔹 Strong interpersonal skills – ability to handle complaints with empathy and professionalism
🔹 Attention to detail – ability to capture customer information accurately

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💡 Why Should You Apply?

✨ Stable government job with excellent salary & benefits
✨ Opportunities for career growth within the municipal sector
✨ Work in a professional and supportive environment
✨ Make a difference by helping people in your community

If you enjoy working with people, have a passion for solving problems, and want a secure and rewarding career, this job is perfect for you!

📝 How to Apply?

📌 Step 1: Check that you meet all the requirements.
📌 Step 2: Prepare your CV and necessary documents.
📌 Step 3: Submit your application before 11 March 2025.

📞 For more information, contact:
📌 J Ramalepe: (012) 358 9006
📌 B Tau: (012) 358 8857

⏳ Hurry! Applications close soon – Apply now and secure your spot!