Earn R13,191 Per Month As FNB Call Centre Agents

Earn R13,191 per month for FNB Call Centre Agents Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Closing Date: 23 May 2024
Location: Johannesburg
Salary: R13,191 Per Month

Are you someone who can:

Act responsibly with work related resources to contribute to cost containment.
Address customer needs in order to meet or exceed customer expectations.
Build and maintain stakeholder relationships.
Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
Be flexible and adapt to changing circumstances.
Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
Participate in the innovation process in the business and contribute toward new innovations against objectives.

Plan and complete activities within area of work to meet set time and quality standards.
Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
Maintain documentation and share information with the team where applicable.
Execute own work in accordance with the organisational values and code of ethics.
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
Identify and escalate risk as normal part of work.
Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
Resolve customer dissatisfaction/complaints by taking ownership of the problem.
Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
Plan and schedule activities to improve service.
Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
Follow up with customers to ensure resolution of query by other stakeholders where relevant.
Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
Assess own performance through seeking timely and clear feedback and request training where appropriate.
Demonstrate teamwork as a valued team player.

You will be an ideal candidate if you:

1 – 2 years experience in call center
Must have Matric (Grade 12) qualifications

You will have access to:

Opportunities to network and collaborate
A challenging working environment that is progressive and agile
Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

Adaptable and curious
Analyze complex data sets
Thrive in a collaborative environment

How to Apply?

Click Here to Apply

Ronald Williams

Hello, I'm Ronald Williams, a content publisher and social media marketer with 5 years of experience in the industry. My passion for creating engaging and informative content has allowed me to develop a strong skillset in writing, editing, and curating content across various platforms. From blog posts to social media captions, I have a keen eye for detail and a knack for crafting compelling stories that resonate with audiences. My expertise in social media marketing has enabled me to develop effective strategies that drive engagement and growth. I'm skilled in managing social media channels, analyzing data, and implementing tactics that improve performance and achieve business objectives. I'm constantly seeking new ways to stay on top of trends and adapt to the ever-evolving digital landscape. Whether it's creating content or developing social media campaigns, I strive to deliver results that exceed expectations. With a proven track record of success, I'm confident in my ability to help businesses achieve their goals. Let's work together to tell your brand's story and connect with your audience in meaningful ways