FlySafair is calling on dynamic and customer-focused individuals to apply for 33 Customer Service Agent positions in 2025! This is your chance to work with South Africa’s top low-cost airline and be part of a team that values exceptional service. Don’t miss out – apply before the closing date on January 23, 2025, and take the first step toward a rewarding career in aviation.
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Why FlySafair?
If you’re passionate about customer service and love the idea of helping travelers have smooth, enjoyable journeys, FlySafair could be the perfect fit for you. Known for its commitment to affordability and excellent service, FlySafair operates from various bases across South Africa, and they’re looking for enthusiastic team players to join their Durban team in temporary positions.
Position Details:
- Job Title: Customer Service Agent
- Number of Positions: 33
- Location: Durban
- Reference Number: PassengerServices_CustomerServiceAgent_00
- Closing Date: January 23, 2025
What You’ll Do as a Customer Service Agent
As a Customer Service Agent, you’ll be at the frontline of delivering the best travel experience to FlySafair passengers. Here’s what your day-to-day will look like:
- Ticketing and Booking Assistance: Help passengers with their bookings, ticket sales, and flight changes. You’ll need to explain all the important rules, terms, and conditions in a clear and friendly way.
- Managing Flight Disruptions: Stay calm and professional while assisting passengers during delays or cancellations. Your goal is to make their experience as stress-free as possible.
- Data Security: Handle all passenger information carefully, following strict company policies to keep data safe.
- Resolving Complaints: Deal with customer complaints quickly and efficiently. If there’s something you can’t resolve, you’ll escalate it to your Supervisor.
- Customer Service Excellence: Always maintain high standards of service, ensuring every passenger feels valued and taken care of.
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What You Need to Apply
To be considered for this role, here’s what you need:
- Education: A Grade 12 or equivalent qualification.
- Experience: Previous work in airport operations or ticket sales is a must.
- Flexibility: Be ready to work weekends, holidays, and shifts.
- Technical Skills: Know your way around a computer and be proficient in Microsoft Office (Word, Excel, Outlook).
- Language Skills: Strong communication skills in English, both spoken and written, are essential.
- Conflict Resolution: Ability to handle conflicts calmly and resolve them effectively.
Personal Traits We Value
To thrive in this role, you’ll need these qualities:
- Punctuality: Always be on time and meet your deadlines.
- Patience and Assertiveness: Stay calm in tough situations while also standing your ground when needed.
- Professionalism: Handle sensitive information with discretion and integrity.
- Adaptability: Stay cool under pressure and adapt to changing situations.
- Customer-Focused: Always put the customer first and ensure they have a positive experience.
How to Apply
Interested in joining the FlySafair family? Here’s what you need to know:
- Application Method: Applications via email will not be accepted. Make sure to apply through the official channel.
- Employment Equity: FlySafair is committed to diversity and encourages applications from under-represented groups.
- Feedback: If you don’t hear back within two weeks of the closing date, consider your application unsuccessful.
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Don’t Wait – Apply Now!
This is an exciting opportunity to grow your career in the aviation industry with one of South Africa’s leading airlines. If you have a passion for customer service and meet the requirements, apply today!