Fordec Holdings Contact Centre Learnership 2026 – Earn About R5,500 While You Train

Fordec Holdings invites suitably qualified unemployed South African youth to apply for its Contact Centre NQF Level 3 Learnership 2026. The programme is aimed at young people under the age of 29 who want to gain workplace experience and build skills in customer service and contact centre operations. Successful learners can receive a stipend of approximately R5,500 per month while completing theoretical training and practical workplace experience.

For young people who are struggling to find their first job because they do not have enough work experience, a learnership can be a useful way to get started. This Fordec Holdings opportunity combines classroom-based learning with practical exposure, allowing participants to learn about the workplace while working towards an NQF Level 3 Contact Centre qualification.

Fordec Holdings Contact Centre Learnership 2026

The Fordec Holdings programme focuses on skills needed in contact centres and customer service environments. Learners will receive theoretical training and practical workplace experience as part of the programme.

The opportunity is aimed at unemployed young South Africans who want to develop skills that can be used in customer service, administration, sales and other roles where communication with customers is important.

Learnership Details

• Company: Fordec Holdings
• Programme: Contact Centre Learnership
• Qualification: Contact Centre NQF Level 3
• Target Group: Unemployed South African youth
• Age Requirement: Under 29
• Stipend: Approximately R5,500 per month
• Training: Theoretical training and practical workplace experience
• Application Method: Email
• Application Email: admin@fordec.co.za

Who Can Apply for the Fordec Learnership?

The opportunity is intended for unemployed South African youth under the age of 29.

Applicants should have a valid South African ID and be able to provide the documents required during the recruitment process.

The information available for the opportunity mentions Matric, while Grade 10 applicants are also mentioned as being able to apply. Because the educational requirements may depend on the specific intake or recruitment process, applicants should provide their available educational documents when submitting their application.

If you are unsure whether your qualification meets the requirement, it is still important to check the information provided by Fordec Holdings before applying.

Documents Required

Applicants should prepare their documents before sending their application. Having everything ready can make the application process easier and help you avoid leaving out important information.

The documents listed include:

• South African ID
• Updated CV
• Matric certificate, where applicable
• Grade 10 qualification, where applicable
• SARS tax letter
• Certified copies of required documents

Your CV should contain your correct contact details, education and any work experience you may have. If you have done volunteer work, temporary work, school activities or other experience that shows your skills, you can include relevant information where appropriate.

Applicants should also make sure that documents requiring certification are certified as requested.

What Will You Learn?

The programme is focused on Contact Centre NQF Level 3 training.

A contact centre is a workplace where employees communicate with customers, usually by telephone, email, online channels or other communication systems. Contact centre employees may help customers with questions, complaints, information requests and other services.

During the learnership, participants can develop skills that are useful in this type of workplace.

These may include:

• Customer service.
• Communication.
• Professional telephone skills.
• Problem-solving.
• Teamwork.
• Working with customers.
• Workplace discipline.
• Understanding customer needs.
• Following workplace procedures.

These are skills that can also be useful in other jobs where employees deal directly with customers.

Practical Workplace Experience

One of the main features of the Fordec Holdings Contact Centre Learnership is that it combines theory and practical workplace experience.

This gives learners an opportunity to learn the basic concepts of contact centre work while also getting exposure to a real working environment.

For someone who has never had a formal job, workplace exposure can be especially useful. It can help you understand how to communicate professionally, work with colleagues, follow instructions and manage responsibilities.

The experience gained during a learnership can also give you something relevant to add to your CV when applying for future jobs.

Monthly Stipend of About R5,500

Successful participants can receive an estimated R5,500 stipend per month during the programme.

A stipend is money paid to learners during a learnership to provide financial support while they complete their training and workplace experience. It is different from a normal salary because a learnership is focused on training and gaining a qualification as well as workplace experience.

The amount provided for this opportunity is approximately R5,500 per month. Applicants should confirm the final stipend amount and programme conditions directly with Fordec Holdings during the recruitment process.

Candidates With Disabilities

The information provided for the opportunity indicates that some intakes may prioritise candidates with disabilities as part of employment equity requirements.

Applicants who qualify should provide accurate information during the application process and make sure that they submit any documents requested by the employer.

Why Consider a Contact Centre Learnership?

Finding a first job can be difficult when employers ask for previous experience. A learnership can help bridge that gap by allowing young people to receive training while getting practical workplace exposure.

A Contact Centre NQF Level 3 qualification can be useful for people interested in areas such as:

• Customer service.
• Contact centre operations.
• Administration.
• Sales.
• Client support.
• Reception and communication roles.

The skills developed during the programme may also be useful when applying for other entry-level positions.

Who Would Be a Good Fit?

This opportunity may suit you if you are an unemployed young South African under 29 and want to start building your work experience.

You should consider applying if you:

• Are under 29 years old.
• Are currently unemployed.
• Are a South African citizen.
• Have a South African ID.
• Meet the stated education requirements.
• Are interested in customer service.
• Are willing to learn.
• Can communicate with other people professionally.
• Are prepared to complete both theoretical and practical training.
• Can provide the required supporting documents.

An updated CV is also important because it gives the employer information about your education, skills and previous experience.

Prepare Before You Apply

Before sending your application, check that your CV is updated and that your personal information is correct.

Make sure you have the required documents available, including your South African ID, SARS tax letter and relevant educational certificates. Where certified copies are requested, ensure that they are properly certified before submitting them.

It is also a good idea to use a clear email subject when applying so that your application is easy for the recruitment team to identify.

Fordec Holdings Learnership Application

Interested applicants can apply for the Fordec Holdings Contact Centre NQF Level 3 Learnership by submitting their application via email.

Send your application to:

Email: admin@fordec.co.za

Applicants should include their CV and required supporting documents, including their South African ID, SARS tax letter and relevant qualification documents. Certified copies should be included where requested.

If you are an unemployed South African youth under 29 and want to gain contact centre skills, workplace experience and an NQF Level 3 qualification, this opportunity could be worth considering. The estimated R5,500 monthly stipend can also provide support while you complete the programme.

Make sure your application is complete, your CV is up to date and all required documents are included before sending it to Fordec Holdings.