Nedbank Sales and Service Team Leader

Closing Date: 23 January 2025

Job Family: Sales and Service
Career Stream: Sales
Leadership Pipeline: Manage Others (MO)
FAIS Affected: Yes

Job Purpose

To deliver exceptional sales performance, manage branch/market sales objectives and staff, and grow and maintain Nedbank’s client base, ensuring profitability.

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Key Responsibilities

Sales Objectives & Client Acquisition:

• Grow market share through client acquisition, retention, and cross-selling bank products.
• Achieve and surpass sales targets and objectives.
• Efficiently manage sales leads and ensure operational effectiveness.

Operational Effectiveness:

• Maintain the functionality of Self-service, Phygital, and Semi-assisted zones, including ATMs and kiosks.
• Drive digital market activity and client acquisition to increase profitability.
• Control expenses within financial parameters.

Client Engagement:

• Deliver top-tier client service and satisfaction.
• Promote digital adoption and self-service channels.
• Address client needs effectively to ensure satisfaction.

Risk & Operations:

• Ensure compliance with operational and legislative requirements.
• Manage risk audits, frauds, losses, and maintain OHASA standards.
• Fulfill Key Individual (KI) FAIS responsibilities and achieve regulatory compliance.

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Leadership & Team Development:

• Train and equip the team to achieve goals.
• Conduct regular performance discussions and manage staff resources.
• Promote Nedbank values and culture through leadership and personal growth.
• Handle consequence management, discipline, and employee relations.

Essential Qualifications

• Diploma

Preferred Qualification

• An approved FAIS qualification in Banking or Sales.

Minimum Experience Level

• 1 – 2 years of sales and service banking experience.

Technical / Professional Knowledge

• Regulatory knowledge
• Customer service principles
• Staff resource planning
• Change management
• Governance, risk, and controls
• Nedbank policies and procedures

Behavioural Competencies

• Coaching the Sales Team
• Delegation and Empowerment
• Motivating the Sales Team
• Creating a Culture of Trust
• Building Customer Relationships
• Guiding Sales Transformation
• Broadening Business Value

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Apply by 23 January 2025 to join a dynamic team committed to excellence in client service and sales performance.