Call Centre Jobs

Sanlam Group Is Hiring Call Centre Agents – Secure a Stable Career in Insurance

Sanlam Group invites suitably qualified applicants to apply for their Call Centre Agent vacancy. The closing date for applications is 19 April 2025.

Are you a people person who thrives on helping others? Do you love talking, solving problems, and making a real difference in someone’s day? Then this opportunity at Sanlam Group is for you! The leading financial services provider is on the lookout for a driven, friendly, and professional Call Centre Agent to join their Santam Travel Insurance team based in Illovo, Sandton.

This is more than just a call centre job – it’s a foot in the door to one of South Africa’s most trusted financial institutions. If you’ve got the energy, skills, and customer-focused mindset, this could be your big break!

What Is the Role All About?

As a Call Centre Agent at Santam Travel Insurance, you’ll be handling calls from clients and intermediaries. You’ll provide them with accurate information, guide them through products and benefits, and process important documents. Whether you’re helping someone understand their travel insurance policy or solving a query, you’ll play a key role in keeping customers happy and informed.

You’ll work in an inbound call centre, which means customers will be calling you – not the other way around (unless needed). It’s fast-paced, exciting, and deeply rewarding for the right kind of person.

✅ Key Responsibilities: What You’ll Be Doing

📞 Handling Calls: Take calls from clients or meet them face-to-face when needed
📚 Know the Products: Stay up-to-date on travel insurance offerings and what they include
📑 Process Documents: Handle things like policies, endorsements, quotes, and support papers
🧾 Customer Service: Give clear, helpful info about products, staying within the FAIS Act guidelines
💬 Resolve Issues: Manage both written and verbal queries professionally
📠 Assist the Team: Help out management or the sales team when needed with admin or support tasks
💡 Stay Sharp: Make sure every customer interaction is positive, clear, and professional

🎓 What You Need to Apply

📍 Minimum Requirements:

Matric/Grade 12 or equivalent
At least 3 years’ experience in a Call Centre environment
FAIS Accreditation and RE1 (if you’ve worked in financial services before)

🛠️ Helpful Skills:

Strong command of English (spoken and written)
Able to use Microsoft Word, Excel, and Outlook
Good with people – patient, polite, and clear
Excellent listening and problem-solving abilities
Comfortable working under pressure and multitasking
Previous outbound call experience is a plus

🧠 Knowledge You’ll Use Every Day

Customer service excellence
Collecting and handling information
Problem-solving and making smart decisions
Communicating clearly over the phone and in writing
Working in line with company policies and compliance standards

👌 Is This Job Right for You?

This job is perfect if you:

Enjoy talking to people and building trust over the phone
Are passionate about helping customers
Can stay calm and collected, even when things get busy
Are interested in insurance and want to grow in the financial services industry
Want to work for a top-tier company that values its people

🌟 Why Join Sanlam Group?

Sanlam Group is one of the leading financial services providers in South Africa – known for its solid reputation, employee growth opportunities, and commitment to excellence. Joining them means gaining more than just a job – it’s the start of a stable and meaningful career.

📅 Don’t Wait – Apply Before 19 April 2025!

If you’re ready to level up your career and make your mark in customer service and insurance, then it’s time to send in your application. Opportunities like this don’t come around often – and when they do, they go fast!

This role is based in Illovo, Sandton (Gauteng).
Only shortlisted candidates will be contacted – if you don’t hear back within 30 days, consider your application unsuccessful.
Be sure to meet all application requirements before applying.

Apply Here