Tekkie Town is Hiring: Call Centre Assistant – 3-Month Contract!

Are you passionate about helping customers, solving problems, and making people smile—even over the phone? Then this is your moment! Tekkie Town is looking for a Call Centre Assistant to join our fast-paced Customer Services Team in George, Western Cape.

This is a temporary 3-month opportunity—perfect for someone who wants to gain valuable experience in retail customer service or get their foot in the door with one of South Africa’s leading footwear retailers.

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📝 Job Title: Call Centre Assistant

📍 Location: Tekkie Town Support Centre, George
💼 Department: Operations
⏳ Job Type: Temporary (3 months)
🗓️ Closing Date: 16 June 2025
📎 Reference Number: PSP250610-1

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🧠 What Will You Be Doing?

As a Call Centre Assistant, you’ll be the friendly voice our customers hear when they have questions, concerns, or need help. You’ll be assisting with calls, emails, social media inquiries, and more—all while supporting Tekkie Town stores across the country.

You’ll work directly with our Customer Services Supervisor to ensure customers are happy and store operations run smoothly.

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💼 Key Responsibilities

• Resolve customer and store complaints via phone, email, or social media
• Make outbound calls to confirm or collect information
• Assist with orders, refunds, and exchanges
• Provide day-to-day admin support
• Keep files well-organized—both digital and paper
• Help prepare data for internal reporting
• Maintain a calm, helpful, and positive voice in all interactions

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✅ Minimum Requirements

• Grade 12 (Matric) – compulsory
• Computer literacy (especially Word, Excel, and Outlook)
• Excellent written and verbal English skills
• Xhosa or other African languages (verbal) is an advantage
• Great telephone manner and calm under pressure
• Fast learner with a positive, high-energy mindset
• Reliable, punctual, and well-organized

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⭐ Ideal Personality Traits

• Friendly and approachable
• Self-driven and results-focused
• Excellent time management
• Confident and decisive
• Patient and adaptable in a fast-changing environment
• Great attention to detail

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🚀 Why Apply?

This is a stepping stone into a large, national brand. You’ll gain hands-on experience in retail support, improve your customer service skills, and work in a dynamic and growing team.

Whether you’re fresh out of school or looking for retail contact centre experience, this is your time to shine.

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📍 How to Apply:

Visit the Tekkie Town Careers Page before 16 June 2025 and submit your application with the reference number PSP250610-1.