Fidelity Security Services CCTV Control Officer Vacancies

Fidelity Security Services invites suitably qualified applicants to apply for their CCTV Control Officer Vacancies. These important security positions are based at the company’s Head Office and report directly to senior control room management. The closing date for applications will be communicated by Fidelity Security Services, so interested candidates are encouraged to apply as soon as possible before opportunities close.

If you are already working in the security industry and want to take the next step in your career, this role offers stability, responsibility, and long-term growth within one of South Africa’s most respected security groups.

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About the CCTV Control Officer Role

The CCTV Control Officer position at Fidelity Security Group plays a very important role in keeping people, property, and operations safe. This job is not just about watching screens. It involves managing a control room, guiding staff, handling incidents, and making sure security procedures are followed at all times.

You will be working closely with Operations Managers, Shift Managers, and Assistant Control Room Managers. Because of this, the role requires maturity, discipline, and the ability to make good decisions under pressure.

This position is ideal for someone who is confident, organised, and comfortable taking responsibility, especially during high-pressure situations.

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What You Will Be Doing Every Day

As a CCTV Control Officer, your main duty is to ensure that the control room runs smoothly at all times. You will be expected to lead by example and make sure that all control room staff perform their duties correctly.

Your daily responsibilities will include:

• Managing and supervising control room staff on duty
• Monitoring CCTV systems and responding to incidents
• Updating incident registers daily with accurate information
• Ensuring discipline and professional conduct in the control room
• Communicating with management and other security teams
• Making sure security procedures and policies are followed
• Handling emergency situations calmly and professionally

This role requires strong attention to detail and the ability to stay focused for long hours, especially when working shifts.

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Minimum Requirements You Must Meet

Before applying, make sure you meet all the minimum requirements below. Fidelity Security Services takes these requirements seriously.

To qualify, you must have:

• Grade 12 (Matric Certificate)
• Grade A PSIRA registration (SOB), fully accredited
• Traceable and contactable references
• Your own reliable transport
• Fire Fighting training
• First Aid training
• Computer skills, including MS Office and CCTV systems
• At least two years’ experience in a security control room
• The ability to speak and understand English clearly
• No criminal record
• A reputation for being reliable and trustworthy

If you do not meet these requirements, your application may not be considered.

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Skills and Abilities Needed for Success

This job is not suitable for someone who struggles under pressure. Fidelity is looking for people who can stay calm, think clearly, and act responsibly even during stressful situations.

You should be able to:

• Work long hours and shifts when required
• Work independently without constant supervision
• Work well as part of a team
• Communicate clearly with people at all levels
• Organise tasks and manage time effectively
• Pay close attention to detail at all times

Strong interpersonal skills are very important, as you will be dealing with staff, managers, and sometimes emergency services.

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Personal Qualities That Will Help You Stand Out

Fidelity Security Services values professionalism and discipline. The right candidate should show strong personal character and work ethics.

Preferred personal attributes include:

• Ability to meet strict deadlines
• High level of accuracy, especially with reports and numbers
• Methodical and structured working style
• Professional attitude when dealing with others
• Ability to work well under pressure
• Willingness to take responsibility and lead when needed

These qualities are essential in a control room environment where mistakes can have serious consequences.

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Core Competencies Fidelity Looks For

Fidelity Security Group focuses on long-term growth and development of its employees. The company looks for individuals who are committed to improving themselves and contributing positively to the team.

Key competencies include:

• Strong communication skills
• Customer and service focus
• Teamwork and cooperation
• Commitment to self-development

If you are someone who wants to grow in the security industry, this role can open doors to future opportunities.

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Employment Equity and Fair Practice

Fidelity Security Group follows fair employment practices and supports equal opportunity in the workplace. While preference may be given to existing employees, selection is based on merit.

Historically Disadvantaged Individuals and Persons with Disabilities are encouraged to apply and are fully supported within the Fidelity Security Group team.

The company believes that its people are its strongest asset and invests in continuous development to remain successful in the security industry.

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Important Notes for Applicants

• Fidelity Security Services reserves the right not to fill the position
• If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful
• Ensure all information in your application is correct and truthful

This opportunity is best suited for serious professionals who are ready to take responsibility and grow within a respected security organisation.

If you meet the requirements and are ready for the challenge, this could be the career move that changes your future.